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SOLVED

In Campaign Report "clicks" are not getting reflected

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Level 2

Hello Journey Optimizer Community, In Campaign Report "clicks" are not getting reflected, kindly help me how to troubleshoot this.

1 Accepted Solution

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Correct answer by
Employee Advisor

@AkramH - did you make sure when creating the email campaign that "track clicks" was turned on? 

Ivan_Mironchuk_0-1726764410094.png

 

Additionally, you can confirm if links or buttons are set for tracking when authoring the content and selecting the links panel:

Ivan_Mironchuk_1-1726764473703.png

 

If both are set correctly, and you are just missing values in reporting, then a support ticket is the best course of action. 

View solution in original post

2 Replies

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Community Advisor

Hi @AkramH ,

 

If the clicks are not reflected in the reports, you may need to open a support ticket.

 

Thanks,

David



David Kangni

Avatar

Correct answer by
Employee Advisor

@AkramH - did you make sure when creating the email campaign that "track clicks" was turned on? 

Ivan_Mironchuk_0-1726764410094.png

 

Additionally, you can confirm if links or buttons are set for tracking when authoring the content and selecting the links panel:

Ivan_Mironchuk_1-1726764473703.png

 

If both are set correctly, and you are just missing values in reporting, then a support ticket is the best course of action.