In-app in journeys

[Silvio6]

Hi, is there any issue when using in-app in journeys? I've created In-app in campaigns and seems ok but I'm facing some issues (in-pp not being displayed) for in-apps in journeys.thanks.

[SatheeskannaK]

@Silvio6 Did you validate through Adobe Assurance?

https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/in-app-message/validate-message...

[Silvio6]

@Mayank_Gandhi @SatheeskannaK In-app for campaigns are working fine but I can't figure out what's happening for journeys. I read something regarding joai segment and for that journey id (497a3...) Assurance is saying that exclusion code: "exclusion.reason.segment.not.found" but I'm not sure how that segment works. Thanks.

[SatheeskannaK · Accepted solution]

@Silvio6 Follow this page for why you're seeing the segment not found error and additional joai details.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot...

[Mayank_Gandhi]

@Silvio6 Confirm that the audience used in the journey has the "Active-On-Edge Merge Policy" enabled. This is often missed and is a common cause for journeys not delivering in-app messages, especially when using audiences 

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/in-app/inapp-configurati...