Expand my Community achievements bar.

Join us on September 25th for a must-attend webinar featuring Adobe Experience Maker winner Anish Raul. Discover how leading enterprises are adopting AI into their workflows securely, responsibly, and at scale.
SOLVED

Animated GIF not working with the recent AJO "Dynamic media" / Absolute links upgrade

Avatar

Level 2

Since the recent AJO update introduced 'Dynamic Media' and started generating absolute image links, animated GIFs no longer seem to work. Has anyone found a workaround for this?

1 Accepted Solution

Avatar

Correct answer by
Employee Advisor

@RobertPC4  Animated GIFs only work when served via /is/content/URLs. If the image link uses the /is/image/ delivery context, Dynamic Media treats even an animated GIF as a static image, showing only the first frame. Do not use image presets, modifiers (like resizing/cropping), or transformations—these will force /is/image. 

 

You can check the DM best practices here:

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicme...

 

If you must apply resizing or other modifiers, consider converting the GIF to a short .mp4 or .webm video, then serve via DM’s video capabilities.

View solution in original post

1 Reply

Avatar

Correct answer by
Employee Advisor

@RobertPC4  Animated GIFs only work when served via /is/content/URLs. If the image link uses the /is/image/ delivery context, Dynamic Media treats even an animated GIF as a static image, showing only the first frame. Do not use image presets, modifiers (like resizing/cropping), or transformations—these will force /is/image. 

 

You can check the DM best practices here:

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicme...

 

If you must apply resizing or other modifiers, consider converting the GIF to a short .mp4 or .webm video, then serve via DM’s video capabilities.