Description -
I need the AEP/AJO system to identify proactively journeys or experiences that may not be behaving as planned. For instance if a customer is receiving an email multiple times or reentering a journey multiple times due to a design flaw,
Why is this feature important to you:
We had a journey trigger 3-20 times to the same customers and there was not way to spot this issue within the application, however all the data is within the system. Teams design with the best of intentions, however I want the application to help monitor performance for ongoing solutions/automations.
How would you like the feature to work -
I would like AEP/AJO to flag this to an Admin to identify if this behaviour is aligning with the intended Journey. If the admin approves, then this alert can be dismissed. I want the AI assistant to alert us.
I would like to be able to set a global guardrails that flags customers who have reentered a journey or is sent the same email message from within the same journey more than X time in Y period of time.
Current Behaviour -
The issue was not visible within the tool, and went unnoticed. Once the issue was identified many weeks/months later, we could see the issue by looking at the data. I want the AI assistant to proactive spot these anomalies and flag them to us. It should have spotted that these customers have reentered the journey for a 3rd
