Community Topics

Hello!I've an issue that is impacting our wkfs: we noticed that some delivery activities are running for serveral minutes before being sent to customers. The delivery templates are email templates with barely any personalisation (first name and some other basic personalisation). Here can you see a d...

I keep getting this error at the delivery activity when running a wkf:The thing is that sometimes everything work fine and the delivery is been pushed but some other times it fails as shown above.Any clue what it can be?

Hi All, This issue happens sometimes where trying to update an existing Email Template and save it.The Template still holds the older HTML Content and not the latest HTML where as the Text Content gets updated Only workaround here is to create a duplicate template and upload the new Email HTML. Howe...

Hi,We are sending deliveries that extract a file that contains the target of the delivery and some fields that can be used to personalise the content of those deliveries externally. In the delivery Properties, we have set the option "A result file determines sent and failed messages". Once the deliv...

Hello, This is my problem Why after deduplication (100k users) shows 49k more users when the delivery is sent. Can someone explain what could be happening? Thank you

Hello!I want to be able to change automatically typology based on a field that we have in the delivery template (for example Delivery code = XXX) so that when choosing delivery code (we have a customized delivery code) from a dropdown menu the typology is also switched automatically.Here can you fin...

Hi Team , We have a requirement  if someone can help please.Our client organization is segregated in multiple business unit structure . We have separate folder structure for each BU which contains all the necessary campaign management entities. Some business users  are part of multiple BU's and has ...

Hi all,I'm trying to execute a typology rule based on the variable passed from the workflow. The below is not the exact scenario, but one of the way I'm trying to achieve. Let me know if there are any such usecases you experienced.   

Hi Team,               Iam trying to migrate the email template from SIT to UAT but below error occurs. Could you please help me to resolve this issue.Param(0)=139127020Param(1)=0WDB-200011 The requested database record does not exist.Cannot load document of type 'Deliveries (nms:delivery)' satisfyi...

I need to look for a specific text in all the existing delivery templates. However when I tried building a workflow to fetch the HTML content of the templates, the field is missing in nms:delivery schema - snapshot below. I guess there should be a content(source) field under HTML content (html).I'm ...

Hell Dear Campaigners,we have issues with encoding in the  delivery tempalates when using languages like arabic, chinese or japanese.I encoded the files into utf-8 BOM (not sure why but adobe campagin could display characters correctly)We send proofs open and close email couple of times and suddenly...

Hello!In my regular HTML template, I have added the necessary Gmail annotation script with the exact recommended image width. In the gmail preview the annotations, we are able to view the images. But on the real device, we are not able to get it even after the email falls under the promotion tab. Do...