Delivery counters/percents in external deliveries

[VíctorAr]

Hi,

We are sending deliveries that extract a file that contains the target of the delivery and some fields that can be used to personalise the content of those deliveries externally. In the delivery Properties, we have set the option "A result file determines sent and failed messages". Once the delivery is sent, the post-processing workflow is moving the file to a different folder and changes all of the delivery broadlogs to the status "sent to service provider".

Once the delivery file is processed externally we receive a feedback file and we process it with a workflow and change the status of the corresponding broadlogs to different statuses. Eventhough most of the broadlogs are changed to the status "taken into account by service provider", the delivery counter for Processed remains in 0. Same for the Success counters when we have broadlogs changed to "Sent" status.

We have tried to "Recompute delivery and tracking indicators" by right-clicking on the delivery, but that changes the Targeted counters and multiplies it by 2. We have also tried doing this by javascript using the function "nms.delivery.RecomputeStats(delivery.@id,8);" but we have the same behaviour. Is there anything we are doing wrong? are we missing something?

Thanks in advance.

Kind regards,

Víctor.

[_Manoj_Kumar_]

Hello @VíctorAr  When you update the data in broadlogs with feedback file from service providers what fields are you updating?

[VíctorAr]

Hi Majoj, 

Thanks for your response. 

We are just updating the broadlogs statuses and the delivery status to finished.

Kind regards, 

Víctor.