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Target Prehiding Snippet makes the Page Blank for few seconds, Alternate?

PratheepArunRaj
Moderator
05-09-2018

Dear Team,

We have implemented Target using Asynchronous Launch.

As per the link : https://docs.adobelaunch.com/extension-reference/adobe-extensions/adobe-target-extension , if we use Asynchronous way to push Target through the Launch, we need to add Pre-hiding snippet. We have done the same, but after the addition of Pre-hiding snippet our page goes blank for few seconds and then loads.

Do we have any solution to fix this? Kindly advice

Thank You

Arun

Replies

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skandg43264764 06-09-2018

Hi Arun,

By default the snippet pre-hides the whole HTML BODY.If you only want to pre-hide certain HTML elements and not the entire page.

You can achieve that by customizing the style parameter. It can be replaced with something that pre-hides only particular regions of the page.

You can refer this documentation to see this in detail:

https://marketing.adobe.com/resources/help/en_US/target/ov2/c_target-atjs-faq.html

Let us know, If you have any follow-up queries or concerns.

Regards

Skand Gupt

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tanvia28417128
Employee
11-09-2018

Hi Arun,

The page is expected to go blank for a few microseconds with at.js. This was included to avoid any flicker on the page. This might take upto few seconds on slow network connections though.

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ryanr79035901
Employee
11-09-2018

Hi Arun,

In your Launch Target rule do you have the body hiding enabled? If not, then it wouldn't reveal page until the pre-hiding timeout happens (3000 ms).

1569728_pastedImage_0.png

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PratheepArunRaj
Moderator
14-09-2018

Dear TanviAgarwal ,

Thanks for the revert. But page blank for few seconds is also not a good experience right?

Our IT Team is not okay with the blank screen for few seconds. Do we have any other option to arrest this?

Dear ryanr8 ,

I have enabled the same. If it is enabled, don't we need Pre-hiding snippet? Kindly advice.

Thank You

Arun

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ryanr79035901
Employee
20-09-2018

Yes, the body hiding enabled requires the pre-hiding snippet be implemented outside of Launch and before the Launch inclusion script tag when Launch is loading async.

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PratheepArunRaj
Moderator
20-09-2018

Dear ryanr8,

Thank for the information. But the per-hiding snippet is making the page to go blank for few seconds and that's our concern. Business didn't want the experience. What to do?

Thank You

Arun

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ryanr79035901
Employee
28-09-2018

Hi Arun,

If you've implemented correctly you should not see the page go blank for a few seconds. If you want to direct message me screen shots of your setup in Launch and send a url to check I'd be happy to review it for you.

-Ryan

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bkoth 08-05-2020

Hey Ryan

just found this thread since we're looking into the same issue, async at.js loading (through Tealium tag manager).

Correct me if I'm wrong but the pre-hide snippet will cause anyone with an ad blocker to have a white screen for a few seconds, right? Is there any newer way around it (using 2.3.0), and is the 3s timeout value still best practice?

Cheers, Bjoern