Hi LCCS team,
Following up on my prior post in regards to the screen share pop-up not showing bug.
The latest round of testing indicates that this bug is exclusive to IE. I tried this on Windows 7 (64-bit)
with Firefox and everything works fine (the pop-up displays after about 3 seconds). One IE 8, it
doesn't display at all. I have to click on it in the taskbar to show it. This is a major bug that
needs to be resolved in order to make screen share a good experience across public use.
Btw, I have tried the commercial application of screen share in another Adobe product
and it works flawlessly there. I assume the same code base is used? Would be great
to see that latest release (stability, speed and overall experience) ported into the LCCS
add-in.
Any solution on what is causing this? A few of us are anxiously awaiting a solution. :-)
Thanks,
Michael
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Micheal,
Thought I will let you know that I tried it on Win 7, x64, IE 9 beta, flash player 10.2 and it worked for me. I really do not thing the IE 8 or 9 will make a difference.
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Thank you for the additional information Michael and Scharles. Every bit of information helps.
I gave it a try with IE and I was not able to reproduce the issue with my Windows 7 - 64 bit machine using IE 8 (version: 8.0.7600.16385).
But this bug is reproducible for JG on his Windows 7 - 32 bit machine.
Please know that our team is diligently working on investigating this issue (Arun and JG are working on it this week).
Best,
Julien
LCCS Quality Engineering
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I'm having similar issue, my plugin won't load, I'm firing it from and Air app and I'm on Windows Vista 64 bit.
I had previously uninstalled the app because it would load, but not prompt me for what I wanted to share. I had hoped uninstalling might load an updated plugin, but, now it won't fire at all. It fires the AddInLauncherEvent.FAIL almost immediately after calling ScreenSharePublisher.publish().
Suggestions?
Thanks,
David
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Hi David,
Can you share your code and the logs if possible. There might be many reasons why AddInLauncherEvent.FAIL is thrown, so more information would help us help you.
Thanks
Arun
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Just to add more, AIR app cant install the addin due to security issues. So if you have un-installed the addin, the AIR app is handicapped to install one. Check this post for more details.
http://forums.adobe.com/message/3142325#3142325
Thanks
Arun
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Arun:
Not sure I understand, do you mean that an AIR app can't install a plugin? It actually used to work, so, it installed it at some point.
And, I believe I found the issue. Through some other posts, I found that the plugin is installed here (I'm on Vista 64 bit):
C:\Users\David Welch\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\acaddin
The folder "acaddin" still existed, with no files there. So I downloaded the plugin manually (here: http://www.adobe.com/cfusion/exchange/index.cfm?event=extensionDetail&loc=en_us&extid=1802025#), and copied the zip file contents to the "acaddin" directory, and it now works fine.
Thanks,
David
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Yes your AIR app would be able to ScreenShare if the addin is already installed.
If you run your AIR app in a machine without Addin, then AIR app is handicapped to install it for you. A Web app can install Addin though.
Thanks
Arun
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Can we redistribute the installer for the addin ? So I can include
it in our custom installer package.
Sent from my iPhone
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