Screen share 'pop-up not showing' bug update

[AppMeister]

Hi LCCS team,

Following up on my prior post in regards to the screen share pop-up not showing bug.

The latest round of testing indicates that this bug is exclusive to IE. I tried this on Windows 7 (64-bit)

with Firefox and everything works fine (the pop-up displays after about 3 seconds). One IE 8, it

doesn't display at all. I have to click on it in the taskbar to show it. This is a major bug that

needs to be resolved in order to make screen share a good experience across public use.

Btw, I have tried the commercial application of screen share in another Adobe product

and it works flawlessly there. I assume the same code base is used? Would be great

to see that latest release (stability, speed and overall experience) ported into the LCCS
add-in.

Any solution on what is causing this? A few of us are anxiously awaiting a solution. :-)

Thanks,

Michael

[scharles415]

Micheal,

Thought I will let you know that I tried it on Win 7, x64, IE 9 beta, flash player 10.2 and it worked for me. I really do not thing the IE 8 or 9 will make a difference.

[Former Community Member]

Thank you for the additional information Michael and Scharles. Every bit of information helps.

I gave it a try with IE and I was not able to reproduce the issue with my Windows 7 - 64 bit machine using IE 8 (version: 8.0.7600.16385).

But this bug is reproducible for JG on his Windows 7 - 32 bit machine.

Please know that our team is diligently working on investigating this issue (Arun and JG are working on it this week).

Best,

Julien

LCCS Quality Engineering

[David_Welch]

I'm having similar issue, my plugin won't load, I'm firing it from and Air app and I'm on Windows Vista 64 bit.

I had previously uninstalled the app because it would load, but not prompt me for what I wanted to share.  I had hoped uninstalling might load an updated plugin, but, now it won't fire at all.  It fires the AddInLauncherEvent.FAIL almost immediately after calling ScreenSharePublisher.publish().

Suggestions?

Thanks,

David

[aponnusa]

Hi David,

Can you share your code and the logs if possible. There might be many reasons why AddInLauncherEvent.FAIL is thrown, so more information would help us help you.

Thanks

Arun

[aponnusa]

Just to add more, AIR app cant install the addin due to security issues. So if you have un-installed the addin, the AIR app is handicapped to install one.  Check this post for more details.

http://forums.adobe.com/message/3142325#3142325

Thanks

Arun

[David_Welch]

Arun:

Not sure I understand, do you mean that an AIR app can't install a plugin?  It actually used to work, so, it installed it at some point.

And, I believe I found the issue.  Through some other posts, I found that the plugin is installed here (I'm on Vista 64 bit):

C:\Users\David Welch\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\acaddin

The folder "acaddin" still existed, with no files there.  So I downloaded the plugin manually (here:  http://www.adobe.com/cfusion/exchange/index.cfm?event=extensionDetail&loc=en_us&extid=1802025#), and copied the zip file contents to the "acaddin" directory, and it now works fine.

Thanks,

David

[aponnusa]

Yes your AIR app would be able to ScreenShare if the addin is already installed.

If you run your AIR app in a machine without Addin, then AIR app is handicapped to install it for you. A Web app can install Addin though.

Thanks

Arun

[esteimle]

Can we redistribute the installer for the addin ? So I can include

it in our custom installer package.

Sent from my iPhone