Adobe Reader for iOS cannot open IRM-protected PDF documents.

[Former Community Member]

Hi,

trying to open IRM-protected documents on an iPhone or iPad.

(Reader-version is 10.1.0 (49458) - on iOS5 final).

When X509-authentication and anonymous authentication is switched on,

there is an error-message, that the connection to the IRM-server failed.

When only "Username/Password" authentication is switched on,

there comes an different error like "Error opening the document".

In this case, LiveCycle-WWW Server only shows two successful calls to server/info/ , but the next POST to /rmws/rest/secure/license/consume  is missing

2011-10-20 12:27:33 192.168.0.42 GET /rmws/rest/secure/server/info - 443 - 192.168.10.10 HTTP/1.1 Adobe%20Reader/10.1.0+CFNetwork/548.0.3+Darwin/11.0.0 - lcrm.devrms64.local:443 200 0 0 389 1647 15

2011-10-20 12:27:33 192.168.0.42 GET /rmws/rest/secure/server/info - 443 - 192.168.10.10 HTTP/1.1 Adobe%20Reader/10.1.0+CFNetwork/548.0.3+Darwin/11.0.0 - lcrm.devrms64.local:443 200 0 0 389 1647 15

• which authentication-methods are supported for IRM-docs on iOS?
• what could be the problem?

Thanks,

Dilettanto

[Former Community Member]

Dilettanto

I have tried testing this and have had mixed results...  I was able to successfully open an RM'd PDF from one server, but receive a connection error when trying to access a document protected by a second RM server that I have access to.  The error reads...

"Access to this document is restricted by this remote server: xxxx.xxxx.com, however we are unable to connect to it at this time.  Please try to open it later.  If you continue to see this message, check whether your device is supported by the server."

Is this the same error that you are seeing? 

What version of Rights Management (LiveCycle) are you using?  Can you access the server that LiveCycle is running on over HTTPS from a browser?  This will help determione if the SSL certificate is trusted on the device.

I am testing using Reader for Android version is 10.1.0 (49458)

Regards

Steve

[Jonathan_Herbac · Accepted solution]

Please read http://blogs.adobe.com/security/2011/10/just-released-adobe-reader-10-1-for-ios-and-android.html, and the FAQ referenced at the bottom. Please make sure you are running the correct minimum server version, have SSL correctly configured, and that the policy associated with the document you are attempting to open via username/password authenticaiton does not have a watermark.

[Former Community Member]

Hi all,

thank you for your suggestions.

We were missing the QuickFix QF2.126 on our LiveCycle 9 SP2.

SSL certificates were fine both on server and mobile device.

After obtaining and installing QF2.126 we could successfully open an IRM-protected document on an iPhone.

Thanks,

Dilettanto

[Former Community Member]

Hi all,

are there definitive plans to support X509 authentication on the mobile

Adobe Readers for IRM-authentication as well?

Thanks,

Dilettanto