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  • 07/11/2025
    Hey Journey Optimizers!  We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, w...

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  • 28/10/2025
    Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

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  • 04/09/2024
    Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

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  • 16/12/2025
    Hi All, I have been trying to update profile using the activity in the journey at end step, so that I can use it in other journey, however the segment I have created using the profile attribute value which I am updating in the journey is not reflecting, it is still using old value for audience evalu...

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  • 16/12/2025
    I want to upload a CSV file for suppression list using API. but facing "400 bad request" errorhttps://developer.adobe.com/journey-optimizer-apis/references/suppression/

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  • 16/12/2025
    Hello Advisors, I have a question regarding type casting in Offer Decisioning rules and ranking (Legacy version, not Experience Decisioning). We have defined offer attributes across all offers, and although their values are numeric, these attributes are treated as strings by default. We need to comp...

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  • 16/12/2025
    Use-case:Creating journeys or campaigns that use batch created audiences for communication, while updating the profile data through streaming connections before the campaign executes............................. Current/Experienced Behaviour:we have been informed that when batch segmentation occurs ...

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  • 16/12/2025
    Hi,We have a case where we need to make sure that a customer does not receive more than 1 email/sms per day sent via journey/campaign in AJO.Challenge is that the customer can be customer for two different BUs in the company and the BUs have separate production sandboxes (within same Org). What woul...

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  • 15/12/2025
    Hi all, I’m trying to use the Quiet Hours feature in AJO. According to the documentation, there should be a “Rule Type” dropdown where Quiet Hours can be selected, but I don’t see this option in my sandbox.  Is there a reason why this option is not available? This is the link to the documentation: h...

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  • 15/12/2025
    Hi, I have a simple transaction journey. Customer makes a transaction, we send him/her an email that $X is debited from your account. But I have to check the primary language of the customer (English / French), I can do this in a journey with a simple flowCustom Event -> Language Check -> EmailBut c...

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  • 14/12/2025
    Hi all, I have an urgent question, so a quick response would be appreciated. If a user is currently in a lower-priority journey (for example, priority 50) and later qualifies for a higher-priority journey (priority 100), will they automatically exit the lower-priority journey and enter the higher-pr...

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  • 12/12/2025
    https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalization/iterate-contextual-data   Comprehensive guide to using arrays within journey conditions and message personalization. 

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  • 12/12/2025
    Hi Folks, Anyone here used new dataset lookup activity and lookup attribute in condition activity for branching. Adobe Documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/dataset-lookup The adobe documentation is not very clea...

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