Error: Unable to get support language list (6.4)

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vchanwalast5542
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vchanwalast5542
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26-04-2019

I was trying to create a language copy from en-aa and getting this below error.1740895_pastedImage_4.png*ERROR* [192.168.66.187 [1556294346318] POST /libs/cq/gui/components/projects/admin/translation HTTP/1.1] com.adobe.cq.wcm.translation.impl.servlet.TranslationSupportServlet Error while getting language List

java.lang.NullPointerException: null

*ERROR* [192.168.66.187 [1556294346327] GET /libs/cq/gui/components/projects/admin/translation HTTP/1.1] com.adobe.cq.wcm.translation.impl.servlet.TranslationSupportServlet Failed to get translation projects and language info

java.lang.NullPointerException: null

Thanks in advance!

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navinkaushal
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navinkaushal
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26-04-2019

It seems:

  • You are missing a language mapping for your translations provider (if you use 3rd party service) with your content.
  • You have some permission issue with current users.

Let me know if you are using a 3rd party service users?

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vchanwalast5542
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26-04-2019

Thanks for the reply navinkaushal​. We have checked that.

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navinkaushal
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26-04-2019

Is it resolved?

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vchanwalast5542
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28-04-2019

Nope.