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SOLVED

I am unable to add users.

chessmac
Level 2
Level 2

i have a team account of 12 users. When i try add a user it says user not associated with an Adobe ID

1 Accepted Solution
Ivan_Mironchuk
Correct answer by
Employee
Employee

Those Adobe IDs need to be added to your project in the DPS portal. Once you sign in go to the users tab. You must have a project created first, otherwise you will have nothing to add your users to.

Screen Shot 2015-07-13 at 12.23.55 PM.png

View solution in original post

9 Replies
Bob_Bringhurst_
Employee
Employee

‌Ask the users to go to www.adobe.com (or any Adobe service) and sign up for an Adobe ID.

chessmac
Level 2
Level 2

Hi Bob they already have Adobe Ids. See attached screenshot

Regards

Charles Hayter

Neil_Enns_-_Ado
Employee
Employee

The screenshot didn't come through, you need to come to the forum website to post it instead of attaching via email.

Neil

Ivan_Mironchuk
Correct answer by
Employee
Employee

Those Adobe IDs need to be added to your project in the DPS portal. Once you sign in go to the users tab. You must have a project created first, otherwise you will have nothing to add your users to.

Screen Shot 2015-07-13 at 12.23.55 PM.png

View solution in original post

chessmac
Level 2
Level 2

Hi Ivan i have 2 projects and can¹t add users. At the beginning of this

process ena@engineeringnews.co.za was a user added by Scott Dreier. She

disappeared after one of the updates and now i can¹t add her back or any of

the people on my team.

Charles Hayter

sdreier
Level 2
Level 2

Hi Charles - This sounds a lot like users that were added to the

prerelease. To add users, they need to have their email registered as an

AdobeID.

For prerelease, go to https://stage02.publish.adobe.com, Select “Sign In”

and then “Get an AdobeID".

For beta, go to https://beta.publish.adobe.com, Select “Sign In” and then

choose “Get an AdobeID”.

Scott Dreier

sr. product manager | digital publishing | adobe | +1 415 832 2790 office

| +1 415 640 7206 mobile

chessmac
Level 2
Level 2

Hi Scott so this login ID would then be different to their logins for

Creative Cloud. They would need to remember 2 logins for Adobe or would this

one supersede the existing login. Is this correct?

Regards

Charles Hayter

sdreier
Level 2
Level 2

Its unique per environment…we have 3 environments: prerelease (Stage02),

beta and production. They are all distinguished by URL. You can have the

same ID + password in each - but they are not related.

Scott Dreier

sr. product manager | digital publishing | adobe | +1 415 832 2790 office

| +1 415 640 7206 mobile