I am unable to add users.

[chessmac]

i have a team account of 12 users. When i try add a user it says user not associated with an Adobe ID

[Bob_Bringhurst_]

‌Ask the users to go to www.adobe.com (or any Adobe service) and sign up for an Adobe ID.

[chessmac]

Hi Bob they already have Adobe Ids. See attached screenshot

Regards

Charles Hayter

[Neil_Enns_-_Ado]

The screenshot didn't come through, you need to come to the forum website to post it instead of attaching via email.

Neil

[chessmac]

Team users have IDs see screenshot

[Ivan_Mironchuk · Accepted solution]

Those Adobe IDs need to be added to your project in the DPS portal. Once you sign in go to the users tab. You must have a project created first, otherwise you will have nothing to add your users to.

[chessmac]

Hi Ivan i have 2 projects and can¹t add users. At the beginning of this

process ena@engineeringnews.co.za was a user added by Scott Dreier. She

disappeared after one of the updates and now i can¹t add her back or any of

the people on my team.

Charles Hayter

[sdreier]

Hi Charles - This sounds a lot like users that were added to the

prerelease. To add users, they need to have their email registered as an

AdobeID.

For prerelease, go to https://stage02.publish.adobe.com, Select “Sign In”

and then “Get an AdobeID".

For beta, go to https://beta.publish.adobe.com, Select “Sign In” and then

choose “Get an AdobeID”.

Scott Dreier

sr. product manager | digital publishing | adobe | +1 415 832 2790 office

| +1 415 640 7206 mobile

[chessmac]

Hi Scott so this login ID would then be different to their logins for

Creative Cloud. They would need to remember 2 logins for Adobe or would this

one supersede the existing login. Is this correct?

Regards

Charles Hayter

[sdreier]

Its unique per environment…we have 3 environments: prerelease (Stage02),

beta and production. They are all distinguished by URL. You can have the

same ID + password in each - but they are not related.

Scott Dreier

sr. product manager | digital publishing | adobe | +1 415 832 2790 office

| +1 415 640 7206 mobile