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JohnnyBravo
Level 3
January 20, 2022
Solved

Setting Up a New Brand in AC Standard

  • January 20, 2022
  • 3 replies
  • 2472 views

Hi,

 

I need to setup a new Brand on our instance in AC Standard. Do I need to contact Adobe Customer Care to have it setup, or is it possible to setup as an Admin in AC? I don't see an available menu item or button to create new Brands. 

 

Thank you for any help with this,

JohnnyBravo

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    Best answer by SatheeskannaK

    Hi @johnnybravo,

     

    Raise a ticket with adobe support to setup new brand.

    Thanks!

    3 replies

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity AdvisorAccepted solution
    Community Advisor
    January 21, 2022

    Hi @johnnybravo,

     

    Raise a ticket with adobe support to setup new brand.

    Thanks!

    Thanks, Sathees
      J
      JohnnyBravoAuthor
      Level 3
      January 24, 2022

      SatheeskannaK,

      Thank you very much for the reply, appreciate it. I'll give it a go.

       

      Thanks again,

      JohnnyBravo

      J
      JohnWi12
      Level 5
      January 21, 2022

      We have ACS and I can set up brands just fine.  Click the Adobe Campaign logo in top left corner, then Administration.  Select Instance Settings and then Brand Configuration.

       

        J
        JohnnyBravoAuthor
        Level 3
        January 24, 2022

        johnwwilcoxmba, 

        Thank you for the reply, appreciate it. I can get to this point in the screenshot, but when I go into Brand Configuration it appears my current permissions are not elevated enough to create and configure a new brand. 

         

        Thanks again,

        JohnnyBravo

        B
        Adobe Employee
        bisswangAdobe Employee
        Adobe Employee
        January 22, 2022

        You can reach it in the menu as stated by John.

        For doing so, you will need to have the Deliverability permission (just Administrator role is not enough here)

         

        Note: be careful on the brand configuration, especially on E-Mail and domain fields.

        Some wrong settings may cause mails not being sent anymore

          J
          JohnnyBravoAuthor
          Level 3
          January 24, 2022

          ramon_bisswanger, 
          Thank you very much for the assistance! Looks as if my current permissions aren't elevated enough to configure it. It appears I can also raise a ticket with support to add the new Brand and configure. Probably a safer approach for me at this point. Again, very much appreciate your help on this.

           

          Thank you,

          Johnny Bravo

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