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SOLVED

IP affinity in Campaign Standard

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Level 1

Adobe has recently provisioned an additional IP address for our ACS. We wish to use this new IP address for a new brand we have recently created. It is unclear how to actually do this in ACS, can you describe the process please? There is a field for IP Affinity in the typology settings that we assume is related to this but it is not clear what to actually enter in this field and how to map it to our brand.

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1 Accepted Solution

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Correct answer by
Employee Advisor

The additional IP by default won't be in any specific affinity.

If you need a new affinity / it to be added to an existing one, you would have to raise a support ticket or discuss with deliverability team

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Employee Advisor

Hello,

 

Please review the documentation below for configuring branding and IP Affinities.  If further information is required please reach out to Campaign Support and we'll be happy to work with you on your request.

 

Typology and IP Affinity:

https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/working-with-typ...

 

Branding:

https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/application-settings/...

 

Regards,

Craig

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Correct answer by
Employee Advisor

The additional IP by default won't be in any specific affinity.

If you need a new affinity / it to be added to an existing one, you would have to raise a support ticket or discuss with deliverability team

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Administrator

Hi @rreite2,

Were you able to resolve this query with the given solution or do you still need more help here? Do let us know.

Thanks!