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Alert frequency

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Level 9

Hi Community,

 

I have noticed that, if you enable a delivery alerting dashboard, the notifications meeting the criteria are sent appx every 10mins, can someone let me know if this frequency is customizable? 

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @mmbb110,

 

Frequency to send this alerts is specified on technical workflow (Delivery Alerting). I believe any updates to technical workflow including to update frequency you will have to open a support ticket and see if that's feasible.

 

Thanks, Sathees

Thanks, Sathees

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6 Replies

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Correct answer by
Community Advisor

Hi @mmbb110,

 

Frequency to send this alerts is specified on technical workflow (Delivery Alerting). I believe any updates to technical workflow including to update frequency you will have to open a support ticket and see if that's feasible.

 

Thanks, Sathees

Thanks, Sathees

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Level 9
I did check the technical workflow which is utilizing a Java script where the alert frequency is defined as less than 10mins. I have the ability to make edits to this but do you know what would be other cracks in the system due to this, I believe there should be none but want to be sure.

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Community Advisor
This workflow is specific to delivery alerting and i don't think it will affect anything. All you will have to try with different alert frequency and make sure it sends alerts as expected for critical marketing deliveries.
Thanks, Sathees

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Level 9

I just noticed that this is possible via Administration > Application settings > Options menu.

 

You can change the frequency value.

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Level 9

Hi Community,

 

I was able to change the alert frequency via the admin- application settings - options.

editing the delivery alerting frequency to a different frequency and it worked fine.