Expand my Community achievements bar.

Adobe Campaign User Groups are live now. Join our Adobe Campaign User Groups and connect with your local leaders!
SOLVED

Using Dynamic Javascript page with API URL call for last 4 years - all of sudden getting error on external Account

Avatar

Level 2
err:TypeError: rtServerInfo.extAccount[0] is undefined

We have been using an API/URL call to a dynamic javascript page for the last 4 years.

Our last update was in February. But I added some new code and ran a test and got this error.

This is happening in our STAGING area and a new staging area that was stood up earlier in the year
that we are migrating to.

Funny thing is - Production is FINE. What the heck?

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

Hi @hetfidd

check if your external account is changed or deleted.

Data Source : enter the following syntax nms:extAccount:ID of your external database account in the execution instance .

As the error says, rtServerInfo.extAccount[0]  does not exist.

 

Regards,

Milan

View solution in original post

1 Reply

Avatar

Correct answer by
Community Advisor

Hi @hetfidd

check if your external account is changed or deleted.

Data Source : enter the following syntax nms:extAccount:ID of your external database account in the execution instance .

As the error says, rtServerInfo.extAccount[0]  does not exist.

 

Regards,

Milan