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SOLVED

Using Dynamic Javascript page with API URL call for last 4 years - all of sudden getting error on external Account

hetfidd
Level 2
Level 2
err:TypeError: rtServerInfo.extAccount[0] is undefined

We have been using an API/URL call to a dynamic javascript page for the last 4 years.

Our last update was in February. But I added some new code and ran a test and got this error.

This is happening in our STAGING area and a new staging area that was stood up earlier in the year
that we are migrating to.

Funny thing is - Production is FINE. What the heck?

1 Accepted Solution
Milan_Vucetic
Correct answer by
Community Advisor
Community Advisor

Hi @hetfidd

check if your external account is changed or deleted.

Data Source : enter the following syntax nms:extAccount:ID of your external database account in the execution instance .

As the error says, rtServerInfo.extAccount[0]  does not exist.

 

Regards,

Milan

View solution in original post

1 Reply
Milan_Vucetic
Correct answer by
Community Advisor
Community Advisor

Hi @hetfidd

check if your external account is changed or deleted.

Data Source : enter the following syntax nms:extAccount:ID of your external database account in the execution instance .

As the error says, rtServerInfo.extAccount[0]  does not exist.

 

Regards,

Milan

View solution in original post