since ‎06-12-2017
‎05-11-2020
hetfidd
Level 1
Using Dynamic Javascript page with API URL call for last 4 years - all of sudden getting error on external Account
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hetfidd

hetfidd
- Adobe Campaign Classic
err:TypeError: rtServerInfo.extAccount[0] is undefinedWe have been using an API/URL call to a dynamic javascript page for the last 4 years.Our last update was in February. But I added some new code and ran a test and got this error. This is happening in our STAGING area and a new staging area that was stood up earlier in the yearthat we are migrating to.Funny thing is - Production is FINE. What the heck?

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Where can I download the CLIENT console for desktop?
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hetfidd

hetfidd
- Adobe Campaign Classic
We used to be able to go to the support page and navigate to the release download page to get the latest client consoles. Where are they located now and how do I get one downloaded since we are cloud hosted?

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ACC SMS ACTIVITY TRACKING - TRACK Call to actions
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hetfidd

hetfidd
- Adobe Campaign Classic
I did not see a specific answer to this question. I saw a few similar, but not exactly. Please do not send me to adobe documentation because they don't cover this for adobe campaign classic and I've spent hours reading their sms documentation. We are sending short notification sms for home delivery updates and we are working with Netsize/Link Mobility on this implementation. This is what a text looks like: Your Whirlpool delivery is on track for tomorrow between <%= rtEvent.ctx.deliveryStartTime...

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Re: Timezone to EST
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hetfidd

hetfidd
- Adobe Campaign Classic
We had that issue as well and were told that the server's time zone is the time zone it is hosted in. Ours is hosted in California so on PST and we want to be on EST. Best way to change everyone over is doing a query update as was shown. The problem is, your scheduler still schedules at server time. example - we're on EST, server on PST which is 3 hours difference. Scheduler gets set for 7am, but runs at 10am because for the server, 7am is 10am. Three hours difference. Just keep that in mind eve...

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Trying to create a subscription webapp that allows radio buttons for three separate services
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hetfidd

hetfidd
- Adobe Campaign Classic
Trying to create a subscription webapp that allows radio buttons for three separate services Created three separate subscription services: laundry, kitchen and general Used the oob subscription template and altered to have three radio buttons in the form, each set up to point to the different service. Name for all three is "interest" so they are a group. However, if you select one, then decide to select another, the radio button for the most recent selection is selected, but behind the scene it ...

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Using soap api, is enriching data from tables in the marketing instance possible?
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hetfidd

hetfidd
- Adobe Campaign Classic
We are going to be getting a soap API call from our SAP instance when an event is triggered. They are able to send us model number, but nothing else. The image urls and product names are stored in a table in our AC Classic marketing instance.Is there a way to enrich any of the data coming in through a soap call if they cannot pass everything that is needed in the transactional email template?Thank you for your help!

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Re: How do I configure a security zone to enable an IP range.
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hetfidd

hetfidd
- Adobe Campaign Classic
I'm on Adobe campaign classic. The guys from sap gave me that "range" of two CIDRs and I am not sure there is an actual range of CIDRs. I have set up CIDRs as individual security zones before. I haven't been given a range of CIDRs formatted like that before. I am going to clarify with the sap team.

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How do I configure a security zone to enable an IP range.
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hetfidd

hetfidd
- Adobe Campaign Classic
How do I configure a security zone to enable an IP range. What is the syntax? Or do I have to assign a security zone to every individual IP address in the range? I cannot find examples anywhere for setting up a range of IPs in one security zone configuration. We have a range of IPs for access to our SAP system and they will be accessing via API. This is the range I've been given: 158.52.0.0/16 - 159.41.0.0/16

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Send emails to visitors, not real time, not a list, not a recipient, already sent to via Message Center
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hetfidd

hetfidd
- Adobe Campaign Standard
Hi,I'm trying to configure recurring deliveries for the following scenario using a workflow because it is not a real time event,but we are pulling people who received a transactional email from a real time message center event:1) Pull non-recipients/visitors that received a welcome email via message center and are stored in the event archived history logs2) Send an email 1 hour after they receive the welcome email with a follow up email. There is no personalization in the email.I can pull the pe...

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Delivery Analysis Tab - Compute Label during Analysis
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hetfidd

hetfidd
- Adobe Campaign Standard
We are trying to dynamically generate delivery labels for reporting and tracking purposes for multiple creatives/templates and subject line testing.Ultimately, we'd like to have as few templates and deliveries created as possible so we don't have to generate, sometimes 80-120 delivery templates and deliveries.We have a naming convention where part of the label identifies what type of campaign it is, and then we need to identify the rest of the label dynamically by pulling in things like the prod...

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