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Re: Coupon Module Status on the Coupon Value table does not change from Available to Consumed when assigned - Adobe Campaign 19-11-2021

No, we haven't been able to crack this. It seems like a bug in the module that it wouldn't look at the start and stop dates entered. The individual coupons are picked automatically (only the available ones) because the coupon campaign has been selected in the advanced tab of the delivery template. However, it ignores the dates for start and stop if we use this method. Not sure why - but it causes us issues. We have to delete all unassigned coupons if we have a new batch with new start/stop dates...

125

Coupon Module Status on the Coupon Value table does not change from Available to Consumed when assigned - Adobe Campaign 01-09-2021

There is a status field in the coupon value (nms) table. This field has an enumeration of Available or Consumed. We are using an individual coupon and then calling the coupon code from the coupon table (nms) in a delivery template to add it into the template. When this happens - it is an out of the box function. But it doesn't update the status of the coupon from available to consumed. This is completely different than redeemed and nothing we do flips the coupon to consumed. What good is a statu...

250

Using Dynamic Javascript page with API URL call for last 4 years - all of sudden getting error on external Account - Adobe Campaign 18-08-2020

err:TypeError: rtServerInfo.extAccount[0] is undefinedWe have been using an API/URL call to a dynamic javascript page for the last 4 years.Our last update was in February. But I added some new code and ran a test and got this error. This is happening in our STAGING area and a new staging area that was stood up earlier in the yearthat we are migrating to.Funny thing is - Production is FINE. What the heck?

369

Where can I download the CLIENT console for desktop? - Adobe Campaign 12-08-2020

We used to be able to go to the support page and navigate to the release download page to get the latest client consoles. Where are they located now and how do I get one downloaded since we are cloud hosted?

2.6K

ACC SMS ACTIVITY TRACKING - TRACK Call to actions - Adobe Campaign 22-06-2020

I did not see a specific answer to this question. I saw a few similar, but not exactly. Please do not send me to adobe documentation because they don't cover this for adobe campaign classic and I've spent hours reading their sms documentation. We are sending short notification sms for home delivery updates and we are working with Netsize/Link Mobility on this implementation. This is what a text looks like: Your Whirlpool delivery is on track for tomorrow between <%= rtEvent.ctx.deliveryStartTime...

567

Re: Timezone to EST - Adobe Campaign 03-04-2020

We had that issue as well and were told that the server's time zone is the time zone it is hosted in. Ours is hosted in California so on PST and we want to be on EST. Best way to change everyone over is doing a query update as was shown. The problem is, your scheduler still schedules at server time. example - we're on EST, server on PST which is 3 hours difference. Scheduler gets set for 7am, but runs at 10am because for the server, 7am is 10am. Three hours difference. Just keep that in mind eve...

2.0K

Trying to create a subscription webapp that allows radio buttons for three separate services - Adobe Campaign 02-04-2020

Trying to create a subscription webapp that allows radio buttons for three separate services Created three separate subscription services: laundry, kitchen and general Used the oob subscription template and altered to have three radio buttons in the form, each set up to point to the different service. Name for all three is "interest" so they are a group. However, if you select one, then decide to select another, the radio button for the most recent selection is selected, but behind the scene it ...

1.9K

Using soap api, is enriching data from tables in the marketing instance possible? - Adobe Campaign 18-07-2019

We are going to be getting a soap API call from our SAP instance when an event is triggered. They are able to send us model number, but nothing else. The image urls and product names are stored in a table in our AC Classic marketing instance.Is there a way to enrich any of the data coming in through a soap call if they cannot pass everything that is needed in the transactional email template?Thank you for your help!

817

Re: How do I configure a security zone to enable an IP range. - Adobe Campaign 07-05-2019

I'm on Adobe campaign classic. The guys from sap gave me that "range" of two CIDRs and I am not sure there is an actual range of CIDRs. I have set up CIDRs as individual security zones before. I haven't been given a range of CIDRs formatted like that before. I am going to clarify with the sap team.

1.5K

How do I configure a security zone to enable an IP range. - Adobe Campaign 07-05-2019

How do I configure a security zone to enable an IP range. What is the syntax? Or do I have to assign a security zone to every individual IP address in the range? I cannot find examples anywhere for setting up a range of IPs in one security zone configuration. We have a range of IPs for access to our SAP system and they will be accessing via API. This is the range I've been given: 158.52.0.0/16 - 159.41.0.0/16

3.1K

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