Personalization Blocks using a case statement

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Mrk_Lng

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Mrk_Lng

Mrk_Lng

09-02-2021

Hello,

 

I am trying to dynamically personalize with a phone number in the HTML.  There is a button in the email content that if clicked on will start a phone call and I want to be able to use a field from the database.  If that field is null I have a backup number but when I proof my email and hover over the button, I get the case statement I entered instead of just the number. 

 

What am I doing wrong?  Should I just use the case statement in an enrichment and use that field in the HTML?

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Answers (2)

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Milan_Vucetic

MVP

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Milan_Vucetic

MVP

Milan_Vucetic
MVP

10-02-2021

Hi @Mrk_Lng,

Check if below option is checked inside delivery properties / Analisis.

If yes, then de-check it and try again.

Milan_Vucetic_0-1612973268999.png

Regards,

Milan

 

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Sukrity_Wadhwa

Employee

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Sukrity_Wadhwa

Employee

Sukrity_Wadhwa
Employee

15-02-2021

Hi @Mrk_Lng,

Were you able to resolve this query with the given solution or do you still need more help here? Do let us know.

Thanks!