Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Personalization Blocks using a case statement

Avatar

Avatar
Level 1
Mrk_Lng
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile

Avatar
Level 1
Mrk_Lng
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile
Mrk_Lng
Level 1

09-02-2021

Hello,

 

I am trying to dynamically personalize with a phone number in the HTML.  There is a button in the email content that if clicked on will start a phone call and I want to be able to use a field from the database.  If that field is null I have a backup number but when I proof my email and hover over the button, I get the case statement I entered instead of just the number. 

 

What am I doing wrong?  Should I just use the case statement in an enrichment and use that field in the HTML?

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Contributor
MVP
Milan_Vucetic
MVP

Likes

166 likes

Total Posts

383 posts

Correct Reply

135 solutions
Top badges earned
Contributor
Springboard
Shape 1
Validate 25
Validate 10
View profile

Avatar
Contributor
MVP
Milan_Vucetic
MVP

Likes

166 likes

Total Posts

383 posts

Correct Reply

135 solutions
Top badges earned
Contributor
Springboard
Shape 1
Validate 25
Validate 10
View profile
Milan_Vucetic
MVP

10-02-2021

Hi @Mrk_Lng,

Check if below option is checked inside delivery properties / Analisis.

If yes, then de-check it and try again.

Milan_Vucetic_0-1612973268999.png

Regards,

Milan

 

Answers (1)

Answers (1)

Avatar

Avatar
Validate 1000
Employee
Sukrity_Wadhwa
Employee

Likes

145 likes

Total Posts

873 posts

Correct Reply

35 solutions
Top badges earned
Validate 1000
Validate 500
Validate 250
Validate 100
Validate 25
View profile

Avatar
Validate 1000
Employee
Sukrity_Wadhwa
Employee

Likes

145 likes

Total Posts

873 posts

Correct Reply

35 solutions
Top badges earned
Validate 1000
Validate 500
Validate 250
Validate 100
Validate 25
View profile
Sukrity_Wadhwa
Employee

15-02-2021

Hi @Mrk_Lng,

Were you able to resolve this query with the given solution or do you still need more help here? Do let us know.

Thanks!