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Bug using Recipients of a Delivery Query

anh_nguyen_t
Level 1
Level 1

I encountered a bug while trying to do a re-marketing campaign in Classic. After QA-ing my final recipients after using "Recipients of a delivery" with behavior of "Recipients who have not opened or clicked (email)", I found one record that went against this criteria. 

 

After checking the original campaign, this one record did in fact open and click the email several times. Why did this query not pull this record away from the final audience send for remarketing?

 

 

2 Replies
prasannakumarmarru
Level 4
Level 4

@anh_nguyen_t 

Can you provide screenshot of filters you have added so that I may have an idea and also can you generate SQL query generated to understand why the query did not pull that recipient?

Thanks!

 

Sukrity_Wadhwa
Employee
Employee

Hi @anh_nguyen_t,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!