Offer error: CompileRealTimeScript

[salvdangelo]

Hello all,

I'm configuring my Offer module (space, category) but when deploying the offer space I'm getting the following error:

XFR-180000 The file '/usr/local/neolane/nl6/datakit/eng/schema/.xml' does not exist on the server. Unable to load the document of identifier '' and type 'xtk:schema'.

SOP-330011 Error while executing the method 'CompileRealTimeScript' of service 'nms:interaction'.

(1:1) : Invalid document structure

XML-110018 Error while parsing XML string ''

SOP-330011 Error while executing the method 'ProposeOffers' of service 'nms:offerSpace'.

[nms:webApp Error] SOP-330011 Error while executing the method 'CompileRealTimeScript' of service 'nms:interaction'.

(1:1) : Invalid document structure

XML-110018 Error while parsing XML string ''

SOP-330011 Error while executing the method 'ProposeOffers' of service 'nms:offerSpace'.

Could you tell me in detail how can I fix this error?

Thanks,
Salvatore

Vapsy​
Amit_Kumar
Debabrata.T​

florentlb​

Adhiyan C​

Jean-Serge Biron​

[Jonathon_wodnicki]

Hi,

Set the targeting dimension of the offer environment.

Thanks,

-Jon

[salvdangelo]

Hello @wodnicki

Could you explain me exactly how should I do this?
Some screenshots would be perfect!

Thank you very much,
Salvatore

[Jyoti_Yadav]

Hi,

Can you share Folder structure of your Offer-Design Environmnet.

Also, share the internal names given to each folder.

It could be related to internal name of folders.

Thanks.

[Adhiyan · Accepted solution]

Hello Salvatore,

As wodnicki pointed out , the most common reason for this is a missing schema in the offer environment.

In order to fix it , please check if the offer Design environment has a targeting dimension populated.

You need to navigate to the Environment -recipient folder under the folder Offers - Design and then change the tab to environment from offers (which is the default view )

then check if the targeting dimension and call data schema are populated.

Please find the screenshot for reference.

Regards,
Adhiyan

[salvdangelo]

Hello @Adhiyan, I don't have any of these tabs on the right when I click on the Environment folders (Design and Live). Note that I've created these folders and they're not the default ones. The purpose is to have multiple Offer environments, two for each country. I will attach a screenshot tomorrow to clarify the hierarchies. Thanks, Salvatore

[salvdangelo]

Hello Adhiyan C​,

This is the right-tab view that I see when clicking on "Offer - design" environment:

It seems all correct and similar to what you suggested.

jyotiy43907700​ here below the folders belonging to my Offer hierarchy

This is the error I get when I deploy an Offer categories:

Could you tell me why I get this error and how to solve it?

Thanks,
Salvatore

[Jyoti_Yadav]

Hi,

You have a Typology Folder in Live Environment which is not present in Design Environment. Delete folder from Live Environment.

Also, internal name of Live Environment Folders are auto created right, or you have done any change after folder creation?

Thanks.

[salvdangelo]

Hello jyotiy43907700​

I've deleted the Typology folder in Live environment, but the result is the same.

Except the Live environment folder, all its subfolder are generated after the deploy.

Thank you in advance,
Salvatore

[Adhiyan]

Hi Salvatore,

If the error message is meaningful , then I think manually adding the generic offer space folder as a sub-folder of the administration folder will help resolve the problem.

Navigate to / Environment -recipient - Germany / Administration and right click and go to properties. Then go to sub-folders.

See if this Generic Offer Spaces folder is present here.

If not please add it or if present just delete and add it again.

Regards,
Adhiyan