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How to handle doubles

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Level 6

Hi everyone, 

 

I have two email addresses with different ids which should receive the email. However, one email address is getting ignored and showing double in the exclusion of the delivery level. 

 

I wanted to send email to both the email addresses, which are having different Ids.

 

thank you in advance.

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1 Accepted Solution

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Correct answer by
Level 4

Hi @rvnth ,

 

You can try the below scenario to receive the email even if your email address is targeted more than once.

 

In your Delivery, go-to To section -> Exclusions tab -> Edit. 

After that uncheck the option for "Exclude duplicate addresses during delivery" to receive the email for duplicate address as well.

 

ravitejagundu_1-1703060826534.png

 

 

Please let me know whether it works for you or not.

 

Thanks,

Raviteja Gundu.

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1 Reply

Avatar

Correct answer by
Level 4

Hi @rvnth ,

 

You can try the below scenario to receive the email even if your email address is targeted more than once.

 

In your Delivery, go-to To section -> Exclusions tab -> Edit. 

After that uncheck the option for "Exclude duplicate addresses during delivery" to receive the email for duplicate address as well.

 

ravitejagundu_1-1703060826534.png

 

 

Please let me know whether it works for you or not.

 

Thanks,

Raviteja Gundu.