ERROR SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.

[Prasanna_Soni]

While Sending Delivery i am getting below error 

<?xml version='1.0'?><SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring xsi:type='xsd:string'>SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

[Darren_Bowers]

Hi @Prasanna_Soni - its most likely a rights issue. Have a read thru this post and see if any of the folder rights apply to your issue: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/sop-330011-error-while-execu...

[Prasanna_Soni]

Nope Didnt helped at all ..... Please note user is admin user .. The link that you send was mainly focused on non admin users.

[Darren_Bowers]

Is there any more details on how you are invoking this? where is the error message coming from? we will probably need more detailed information on the context of what you are trying to do and how you are doing it

[Milan_Vucetic]

Hi @Prasanna_Soni

usually you may occur this error if:

• your app server cannot reach tracking server
• user does not have enough privileges
• user does not have enough privileges on folder where delivery should be saved...

Check if your target is set properly, seeds and if delivery scheduled time is not in the past. Reset mta and web processes.

Regards,

Milan

[Prasanna_Soni]

I did all this still issue not resolved

[Milan_Vucetic]

Hi @Prasanna_Soni, are you sure that you have resolved that app server can upload data to tracking server? I can see other post where you still have this issue. Once issue with tracking upload is resloved, this issue will disapear. Regards, Milan

[Prasanna_Soni]

nope that issue is not resolved and you right even i think the same

[SheetalAgrawalSoni]

I faced same issue long back and here are steps that you should try in lower env  :-

1- Truncate table XtkWorkflowLog

2- INSERT INTO XtkWorkflowLog(iWorkflowId) values (0)

3. Go to platform > options and Set the LastConsolidated to latest date time and Pointer remove the numbers from Options settings.

4. In technical Workflow section - Restart Tracking workflow

it should work ! Have fun ! 

Sheetal 

[Adhiyan · Accepted solution]

Hello Prasanna,

What Milan has said is correct. Most of the times this issue happens when there is a connection issue with the tracking server.

So you can check the audit tab of the delivery to see where the failure happens and alternately turn off tracking for this delivery and see if it succeeds.

Regards,

Adhiyan