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SOP-330011 Error while executing the method 'StartDelivery' of service nms:Operation

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shyamc89450995
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24-07-2019

Hello Team,

We are getting this error in adobe campaign Classic when running workflow for particular set of community with in the folder having all the rights related to the folder.

When we are running the same with admin privilege it worked fine. But, Problem is the person also have startdeliveries and other rights except admin.

What could be the possible cause?  We are using build no -8936. Kindly let us know its bit urgent.

Thanks in Advance

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wodnicki
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24-07-2019

Hi,

Make sure the user has recursive read-write permission to '/Administration/Production/Objects created automatically' folder and read permission to '/Administration/Platform/External Accounts' and '/Administration/Campaign Management'.

Thanks,

-Jon

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25-07-2019

Hello Jon,

Thanks for the response, User already have these access only difference from admin i noticed is he doesn't have read/write access to /Administration/Configuration/Security Zones.

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wodnicki
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25-07-2019

What about /Administration/Production/Technical workflows/Campaign process?

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shyamc89450995
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26-07-2019

Yes Jon, Read access is there on this folder also.

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shyamc89450995
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31-07-2019

Hi Team/Jon,

Do We have anything to do apart from this as i am unable to trigger the workflow.

Regards,

Shyam

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wodnicki
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31-07-2019

Those are the major ones.  The delivery runs fine as an admin user? Is this a custom operator group?

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02-08-2019

Yes Jon, Delivery runs fine as an admin. But, We can't provide admin rights to those users.

We have created some own operator group with the named rights.

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wodnicki
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05-08-2019

If the user has all rights except ADMINISTRATION, it must be a folder issue. The ootb delivery operator group is granted access to the folders above along with a couple other ones. Perhaps create a user in the ootb group, test that it can send deliveries, then match up the new group's folders with the Audit tab of that user.