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mattiaslunden
Level 2
September 19, 2023
Solved

Client console login error

  • September 19, 2023
  • 4 replies
  • 2055 views

Hi,

 

We are implementing ACC on-premise and have encountered the below error when trying to login to our instance outside of the local machine:

 

IOB-090020 Error in SSL library:'IOB-090013 error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed (code 337047686)

We have confirmed the web-server is reachble since for example https://<instance-machine>/nl/jsp/logon.jsp is accessable and we can login there (from same machine where the above error is thrown).

The application server is behind a loadbalancer, with SSL certificate. We have tried installing the root CA to the truststore on the application server but still having the same issue.

 

Any ideas what could be causing this?

 

/Mattias

 

 

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Best answer by Parvesh_Parmar

Hello @mattiaslunden ,

You mentioned that you have a load balancer, which means that you must have more than one Adobe Campaign server. Let's suppose you have two app servers: appServer1 and appServer2, connected to the same database. Your load balancer is named loadBalancer.

If you want to use HTTPS on all three servers, you will need to create an SSL certificate for each domain that you will be setting up. For appServer1 and appServer2, you will need to set up the domain and HTTPS certificate in IIS.

Integration into a Web server for Windows | Adobe Campaign

 

Please make sure that your certificate is installed correctly on the IIS web server. For example, let's say that your first server's HTTPS URL is https://appServer1. Can you please try to log in with that URL using the client console? If you cannot access the server using this URL, you need to check your configuration there first.

I believe that if you can access the server directly using HTTPS with the client console, then the issue is with the connection via the load balancer. Please try to check the connection configuration between the load balancer and the application servers.

I hope this helps!

 

Kr,

Parvesh

4 replies

LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity Advisor
Community Advisor
September 19, 2023

Hi @mattiaslunden ,

 

The error code states that the Certificate of your load Balancer is expired.

 

You have to renew this SSL certificate so that it would be valid by raising a ticket with Adobe Team.

 

Regards,

Pravallika.

M
mattias-lunden
September 19, 2023

Quite sure the certificate is not experied. Would we be able to reach https://<instance-machine>/nl/jsp/logon.jsp otherwise?

Note it is on-premise installation.

LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity Advisor
Community Advisor
September 20, 2023

Hi @mattiaslunden ,

 

Could you Please try running the below command on server

 

npm set strict-ssl false

 Link for reference:

 

https://stackoverflow.com/questions/13913941/how-to-fix-ssl-certificate-error-when-running-npm-on-windows

 

Regards,

Pravallika.

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
September 19, 2023

Hi @mattiaslunden ,

 

Cause:
The issue is because the certificates are not available on the local server.

Resolution:
There are 2 workarounds available for this issue:

As a temporary workaround the customer.sh can be configured with WPP_SSL_ALLOW_INSECURE environment set to 1. Setting WPP_SSL_ALLOW_INSECURE env variable to 1 will disable this hostname check.
Download the certificates locally to the campaign server so they are accessible.

Reference: Javascript"IOB-090013 error"

 

 

And, Here are few SOLVED community post, where the same problem has been addressed.

Go through these different steps and solutions mentioned in these threads, and it might solve your error.

 

Thread1

Thread2

Thread3

Thread4

 

~  ParthaSarathy S

 ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
M
mattias-lunden
September 20, 2023

Hi @parthasarathy 

 

We have already installed the certificates on the adobe campaign server.

 

As for the

"As a temporary workaround the customer.sh can be configured with WPP_SSL_ALLOW_INSECURE environment set to 1. Setting WPP_SSL_ALLOW_INSECURE env variable to 1 will disable this hostname check."

 

I have seen it being presented as a possible solution in several forums, but this is explicitly for a linux server. We are running ACC on a Windows server. I have then tried to add WPP_SSL_ALLOW_INSECURE = 1 in the environment variables, but without luck. How would I configure this variable when running ACC on Windows server?

 

 

Parvesh_Parmar
Community Advisor
Parvesh_ParmarCommunity AdvisorAccepted solution
Community Advisor
September 20, 2023

Hello @mattiaslunden ,

You mentioned that you have a load balancer, which means that you must have more than one Adobe Campaign server. Let's suppose you have two app servers: appServer1 and appServer2, connected to the same database. Your load balancer is named loadBalancer.

If you want to use HTTPS on all three servers, you will need to create an SSL certificate for each domain that you will be setting up. For appServer1 and appServer2, you will need to set up the domain and HTTPS certificate in IIS.

Integration into a Web server for Windows | Adobe Campaign

 

Please make sure that your certificate is installed correctly on the IIS web server. For example, let's say that your first server's HTTPS URL is https://appServer1. Can you please try to log in with that URL using the client console? If you cannot access the server using this URL, you need to check your configuration there first.

I believe that if you can access the server directly using HTTPS with the client console, then the issue is with the connection via the load balancer. Please try to check the connection configuration between the load balancer and the application servers.

I hope this helps!

 

Kr,

Parvesh

Parvesh Parmar – Adobe Community Advisor https://www.linkedin.com/in/parvesh-parmar/
Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
October 31, 2023

Hi @mattiaslunden,

Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
Thanks!

Sukrity Wadhwa
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