Adobe Campaign Classic - Client Console Eror / IOB - 090020 Error in SSL Library

[felixsongfei]

Erro when I tried to login to a new ACC server. My other colleagues don't have this issue. How can I resolve this issue? Thanks!

[Shubham_Goyal__ · Accepted solution]

Hi @felixsongfei ,

The following options you could try to solve this:

1. Start with the easy step, try clearing the hard cache of your client console and see if this helps to log in without error. Link 

2. Install the latest client console version, this SSL error was solved in relative 9277 so make sure your console version is the latest version. Link 

3. Disable the hostname check by setting the environment variable "WPP_SSL_ALLOW_INSECURE " of your machine to "1" . Link

Br,

Shubham

[Tobias_Lohmann]

In addition to what Shubam mentioned: can you compare whether you're trying to access the exact same url as your colleague? You're supposed to access the Campaign instance through the load balancer url, but in some configurations you can also access different servers directly. Bottom line: if the server is accessible through multiple hostnames, each of those need to have a correct ssl certificate; and your client machine must have access to the certificate chain (eg. root certificate) to validate the host's certificate.