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tobiasdigital
tobiasdigital
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Betreff: upgrade AC classic On premise - Adobe Campaign 11-04-2022
Hello,that can be a very complex topic. I think I would always go for "in-place" upgrade installation (basically just installing on your servers, replacing the current install and then postupgrade). But obviously it depends on your environment. If you your server's will be replaces any time soon you might want to go for a fresh install on new servers.Anyways there is a good documentation here: https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/updating-ado...

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Betreff: Error SCM-120011 on Delivery Preview - Adobe Campaign 24-02-2022
Hi,can you please add more details? Where exactly do you see this message? Is this for every delivery on your system or for specific only? Thanks and best regards, Tobias

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Betreff: Adobe campaign recipient schema best practice while importing from CRM , Gigya and other sources - Adobe Campaign 16-02-2022
Hi,technically this is no issue, since the email attribute is not a key in the database. Internally all links are handled based on the nms:recipient/@id.But in general you'd want to have the single view of the customer. If you have (eg.) 3 recipients with the same email address, it is hard to see which communication was sent to the single email address and how did the person interact with the email. The usual approach would be to have a single source of truth for recipient data. I know in the re...

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103

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1

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Betreff: Migrating to cloud - Adobe Campaign 16-02-2022
Hi,there are lots of good resources on how to plan and setup the architecture for Adobe Campaign Classic in the online documentation:https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/architecture-and-hosting-models/general-architecture.htmlhttps://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/deployment-types-/about-deployment-types.html... and following chaptersBest regards, Tobias

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109

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Betreff: Resource or Forum to learn adobe campaign classic - Adobe Campaign 16-02-2022
Hi,I recommend looking into our Adobe Digital Learning Services: https://learning.adobe.com/learning-path.html?solution=Adobe%20Campaign There are different learning paths available, depending on the role you're aiming at.Best regards, Tobias

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171

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1

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Betreff: Breakdown of opens global report - "Unknown" and "Proxy" - Adobe Campaign 15-02-2022
Hi,from my experience there's a good chance that the "Unknown" devices are Apple Mail (macOS and iOS) entities with Mail protection enabled. The feature was introduced by Apple in September last year, so if you have look at tracking data from around that time you might be able to see less "Unknown" devices. (see https://blog.adobe.com/en/publish/2021/06/24/what-apples-mail-privacy-protection-means-for-email-marketers and https://www.litmus.com/blog/apple-mail-privacy-protection-for-marketers/)Re...

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Betreff: Unable to edit list with group table in adobe campaign client console - Adobe Campaign 15-02-2022
Hi,this seems to be a browser issue. If I remember correctly the Campaign Client will use the Edge or Internet Explorer settings on the machine. Can you try to find differences between your and your colleagues machine? Eg.:use the same default browser as the other machinecheck the trusted sites setup, proxies and any other security related settings you might need to look at the Edge specific settings and/or the Internet Options in Internet ExplorerI would look at the Internet Explorer Options fi...

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80

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Betreff: Not able to login in client console with my credentials - Adobe Campaign 15-02-2022
Hi,very difficult to analyze this remotely, but it hints at some networking issues. Since I don't receive any answer from the server (eg. wrong password, IP not on allow list, etc.) I would look at possible underlying issues. Some hints:check DNS setup (see https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/iob-090008-failure-while-resolving-address-invitations-api/td-p/386726)can you ping the Campaign server (hostname and/or IP)?can you open a telnet connection to...

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Betreff: How to use Analytics tags in Adobe Campaign - Adobe Campaign 10-02-2022
Hi,no, it's not possible to integrate javascript in E-Mails, since most E-Mail clients don't support scripting. There might be exceptions, but generally speaking there is no option to achieve this.But you can activate link tracking and tag your links (eg. with categories). Then you can setup the Campaign/Analytics integration and have the collected click-tracking data automatically transferred to Analytics.Best regards, Tobias

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94

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3

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Betreff: NMSRECIPIENT.IRECIPIENTID Can we go negative ? - Adobe Campaign 10-02-2022
Hi,in addition to what the others said, from my point of view going negative in schemas should be a warning sign. If you're consuming the positive integer range there is a good chance the negative range will be consumed as well at some point. If that happens, it will obviously be difficult to assign new ids. In this case you can only try to identify id gaps, re-arrange ids and re initialize the sequence to a gap that's big enough. This exercise can be extremely complex.From my experience going n...

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3

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