Typology Filter Error | Community
Skip to main content
M
michaelwilding
Level 3
February 27, 2025
Solved

Typology Filter Error

  • February 27, 2025
  • 1 reply
  • 733 views

I am creating a simple typology filter and it does not seem to be functioning as expected, I'm hoping someone can point me in the direction as to why. It is a filter to exclude email addresses from a certain domain in the send.

I create the filter as:

Email Domain Equal To domain.com

When I do this the Preview on the filter shows the correct number of records that would be included in the send of 124072. My understanding is that this is the number of records that would be sent to after the typology rule runs (assuming full database send), but when the typology rule runs it excludes a completely different number of around 123k. If I change the Equal To to Does Not Equal, it doesn't exclude anybody, which also does not make any sense.

I have other typology rules running correctly, so assume I am missing something in the settings here?

Best answer by ParthaSarathy

Hi @michaelwilding ,

To exclude few domains from target list (example, domain.com, domain1.com, domain2.com) use condition as, email domain is included in 'domain.com,domain2.com,domain3.com'

 

The above typology rule excluded all who has domain as domain.com,domain2.com,domain3.com.

 

Whereas to target only few domains (Example: domain.com, domain2.com, domain3.com), give condition as, email domain not in 'domain.com,domain2.com,domain3.com'

 

You can see all other domains got excluded,

1 reply

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
February 27, 2025

Hi @michaelwilding ,

Filtering Typology with condition as email domain equal to 'domain.com' excludes whoever has mail id has domain @domain.com 

 

When targeting recipients with @domain.com will get excluded in delivery,

 ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
M
michaelwildingAuthor
Level 3
February 27, 2025

Thank you. In that case setting it to Not Equal to should only include those domains? Although it doesn't seem to work that way. I need to set the domains we want to include because it is a list of four vs a very big list of exclusions. What would I need to do in the filter for it to work that way? I have tried Included and Don't Include. 

ParthaSarathy
Community Advisor
ParthaSarathyCommunity AdvisorAccepted solution
Community Advisor
February 28, 2025

Hi @michaelwilding ,

To exclude few domains from target list (example, domain.com, domain1.com, domain2.com) use condition as, email domain is included in 'domain.com,domain2.com,domain3.com'

 

The above typology rule excluded all who has domain as domain.com,domain2.com,domain3.com.

 

Whereas to target only few domains (Example: domain.com, domain2.com, domain3.com), give condition as, email domain not in 'domain.com,domain2.com,domain3.com'

 

You can see all other domains got excluded,

 ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
    Terms & ConditionsAccessibility statement

    Loading footer...