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TLS certificate error on WEB/Tracking connection

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Level 2

Hey adobe campaign classic 7 wizards, i'm in bit of a bind here.

Suddenly we can't upload pictures to our tracking / web server.

we get this error 

IOB-090020 Error in SSL library: 'IOB-090013 error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed (code 337047686)'
XSV-350059 Unable to upload the images to the tracking servers.

 

So it seems that TLS cert, is the problem.

It is build in amazon work spcaces.

We have a load balancer added, but i have checked the load balancer, the application server, the web/tracking server and the RDS database, and everyone seems to be with a valid TLS certificate

 

It worked fine in December.

 

Any clue to where to look next ? 

 

Many Thanks

Robert.

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1 Reply

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Level 2

i keep finding threads on OS / local SSL/tls certicate, but i can't find any documentation on how to update a ssl/tls certificate on a on-prem system windows on aws.

 

If anyone can help with that id would love to try to see if that fixes the issue.