Adobe Campaign Classic | Error in connectivity

Forum|Forum|4 years ago
September 3, 2021
3 replies
6369 views

Hi Team

We have recently upgraded to the build 9330 and trying to access the upgraded instance using a newly setup VM. While trying to connect we are encountering below error in connectivity.

Can you please help shed some light on the possible cause of this error and the checks that we can perform.

Thanks & Regards

Navin M. S.

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Best answer by msnavin

Hi @milan_vucetic

Thank you for the updates. Yes the restart was performed.

We were able to sort the issue by setting up the environment variables in our system. This was more from the local system wherein the WPP_SS_ALLOW_INSECURE was set to 1 and this helped us sort the connectivity error from our RDP Systems.

Thanks & Regards

Navin M. S.

Marcel_Szimonisz

Community Advisor

Hello @msnavin ,

are you connecting to https? have you always connected to https? it says it is certificate issue when you connecting on domain with https with no SSL installed.

Marcel

msnavinAuthor

Level 2

Hi @marcel_szimonisz

Yes we are connecting to https. We have recently validated the certificate and it appears to be fine.

Milan_Vucetic

Level 9

Hi @msnavin

in the mentioned build this error should be solved which occurred in when using a Javascript activity to make an HTTP request in a workflow. After defining the port number in the host name, the call would fail with the following error (NEO-29146): IOB-090020 Error in SSL library: 'IOB-090013 error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed (code 336134278)'

However, you are getting this on console during login process. Assume that you restarted all web/app services, updated console to support mentioned build? You may compare new and old serverConf.xml files to check if some network settings are overwritten.

Regards,

Milan

msnavinAuthorAccepted solution

Level 2

Hi @milan_vucetic

Thank you for the updates. Yes the restart was performed.

We were able to sort the issue by setting up the environment variables in our system. This was more from the local system wherein the WPP_SS_ALLOW_INSECURE was set to 1 and this helped us sort the connectivity error from our RDP Systems.

Thanks & Regards

Navin M. S.