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Introducing Top KCS Articles, Curated For Your Troubleshooting Pleasure!




Dear Adobe Campaign Community,


Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.

That's why we're excited to introduce our carefully curated collection of Top KCS (Knowledge-Base) Articles, designed to help you resolve common challenges swiftly and effectively.


Our Top KCS Articles are your shortcut to:


  • Quickly identifying and resolving recurring issues.
  • Accessing expert insights and best practices for Adobe Campaign.
  • Streamlining your troubleshooting process for maximum productivity.
  • Empowering yourself with the knowledge to tackle any campaign-related problem head-on.


Why spend hours searching for solutions when our Top KCS Articles have already done the heavy lifting for you?

Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.


Start supercharging your problem-solving skills today by exploring our Top KCS Articles

Take a look:

  1. Unable to find key HKEY_LOCAL_MACHINE \ SOFTWARE \ Neolane \ NL_5 \ nlclient \ error - Run the client console as admin once to resolve the login issue in Adobe Campaign Classic v7.
  2. mcSync workflows fails with deadlock error - In Adobe Campaign Classic v7, when the mcSync workflow fails with a deadlock error, modify the scheduler in the mcSync workflow to run at different times.
  3. Can’t see delivery templates window correctly when connected to Campaign Console via VPN - This article provides detailed solution on the issue where when you connect to Adobe Campaign Console via VPN, you can’t see the delivery templates data within the window.
  4. ORA-01805: Possible error in date/time operation – You’ll learn about the steps to fix the Adobe Campaign error – “ORA-01805: possible error in date/time operation.” You can resolve it by setting the time zone along with update and restart.
  5. Machine-Specific login error: XTK-170092 The expression on a condition of the query is too complex. - Perform the hard cache clear to resolve the machine-specific login error: “XTK-170092 The expression on a condition of the query is too complex.
  6. Error while sending email delivery / proof - This article helps as a quick guide to fix the issue when there is an error while sending email delivery / proof by using Deployment wizard.
  7. Inbox rendering functionality/button not available in the delivery form - If you don’t see the Inbox rendering button in the delivery form, check for conflicts within the Campaign-Client interface. Resolve these conflicts manually and check that the required delivery form conditions are met for the feature to be visible again.
  8. Adobe Campaign: SMS tracking displays incorrect Opens - The article below explains recent improvements made to address confusion around tracking Opens and Clicks for SMS delivery reports in Adobe Campaign.
  9. Typology rule to add SMTP header applied but doesn’t change the internet header in the delivered mes... - This article will guide you through correctly applying typology rules to add a Simple Mail Transfer Protocol (SMTP) header and modify the encoding of deliveries in Adobe Campaign Classic.
  10. How to find workflows that are in progress - Learn a couple of tricks for finding active workflows in Adobe Campaign.


But wait! There’s even more important Featured Content this month!

  • One-Click List-Unsubscribe - Starting on June 1, 2024, major ISPs will be requiring senders to comply with One-Click List-Unsubscribe. For more details, please refer to List-Unsubscribe.
  • Google Android Firebase Cloud Messaging (FCM) service - As part of Google’s continual effort to improve its services, the legacy FCM APIs will be discontinued on June 20, 2024. For more details, please click here for ACC and ACS.


Happy Troubleshooting!



Community Advisor


Hello @KB_Author 


Thanks for sharing these link.


Is there a homepage or a index page where we can see a list of all KB articles for AC? Currently, these articles show up on Google search only.




Hello @_Manoj_Kumar_!

Thank you for the question!


On every Experience League article page you can click on Learn > Campaign (Learn is directly to the right of Experience League at the top left corner of the webpage. 




After you click on Campaign in that drop-down menu, it will take you to this page:


which will let you search all Adobe Campaign content.


Thanks again!