Time spent per visit

Avatar

Avatar
Level 1
Phil_H13
Level 1

Likes

0 likes

Total Posts

7 posts

Correct reply

0 solutions
View profile

Avatar
Level 1
Phil_H13
Level 1

Likes

0 likes

Total Posts

7 posts

Correct reply

0 solutions
View profile
Phil_H13
Level 1

30-12-2020

Hi,

 

According to the the following documentation (https://experienceleague.adobe.com/docs/analytics/components/metrics/time-spent-per-visit.html?lang=...), the calculation for time spent per visit is Total seconds spent divided by (Visits minus Bounces).

 

The below report screenshot shows a value of 293 seconds for the time spent per visit metric.  But when I manually calculate using the formula above, I get a value of 212 seconds.  Which one is correct and why is there a difference?

 
time spent per visit.PNG
 
 

  

Accepted Solutions (0)

Answers (2)

Answers (2)

Avatar

Avatar
Seeker
Level 4
vibhatna
Level 4

Likes

43 likes

Total Posts

112 posts

Correct reply

23 solutions
Top badges earned
Seeker
Engage 1
Boost 25
Affirm 10
Give Back
View profile

Avatar
Seeker
Level 4
vibhatna
Level 4

Likes

43 likes

Total Posts

112 posts

Correct reply

23 solutions
Top badges earned
Seeker
Engage 1
Boost 25
Affirm 10
Give Back
View profile
vibhatna
Level 4

29-06-2021

@Phil_H13 

The reason there is a difference is because in out of the box time spent per visit calculation, not all visits are counted - only those that have the timespent seconds on Page attribute set. This is not exactly the same as visits - bounces. For many visits, there is no timespent set, and therefore they are not included in the avg timespent calculation. This ends up with fewer of the visits being counted than just subtracting the bounces, leading to a smaller denominator.

It should be possible to create a segment that is "visits that have timespent seconds set (great than zero)", which would allow you to get the approx same number to use as their divisor that we are.

Avatar

Avatar
Boost 25
Level 3
amgup
Level 3

Likes

26 likes

Total Posts

132 posts

Correct reply

16 solutions
Top badges earned
Boost 25
Affirm 10
Boost 5
Boost 3
Boost 10
View profile

Avatar
Boost 25
Level 3
amgup
Level 3

Likes

26 likes

Total Posts

132 posts

Correct reply

16 solutions
Top badges earned
Boost 25
Affirm 10
Boost 5
Boost 3
Boost 10
View profile
amgup
Level 3

05-01-2021

Hello @Phil_H13 

Backend algorithm consist of some extra attributes also while calculating the metric values. Hence it is not feasible to compare the manually calculated value for metrics with the one calculated in the workspace. You will find some difference in both the calculated values.