Seeking Best Practices for Managing Customer Journey Analytics (CJA) Overages while connecting multiple datasets. | Community
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sairamovr
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April 30, 2024
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Seeking Best Practices for Managing Customer Journey Analytics (CJA) Overages while connecting multiple datasets.

  • April 30, 2024
  • 3 replies
  • 1204 views

Hi,

 

I'm reaching out to seek advice and best practices on managing overages in Customer Journey Analytics (CJA).

 

Recently, we've experienced a significant increase in volume to CJA after enabling the Adobe Analytics report suite source dataflow connection. This increase has raised concerns about potential additional fees.

 

Could anyone share their experiences or strategies to handle these overages effectively? Any tips on optimizing dataflows or managing data volumes to avoid extra charges would be greatly appreciated.

Thank you for your guidance!

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Best answer by Krishna_Musku

Hello @sairamovr, There are some very good blog posts on CJA from @brianau1. Mentioned some below as they might be related to your question.

 

Integrating AA classifications with CJA:

https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-blogs/integrating-adobe-analytics-classifications-with-customer/ba-p/648744

 

CJA: Pitfalls and how to avoid them I & II:

https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-blogs/customer-journey-analytics-pitfalls-and-how-to-avoid-them-part-i/ba-p/632425

https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-blogs/customer-journey-analytics-pitfalls-and-how-to-avoid-them-part/ba-p/632426

 

See here for more posts on CJA: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-blogs/bg-p/adobe-analytics-blogs

 

Thank you!

3 replies

Damonwhall
Adobe Employee
DamonwhallAdobe Employee
Adobe Employee
April 30, 2024

Are you running multiple reporting suites?  

I have found using a global reporting suite greatly reduces call volume.  

 

Additionally if you feel the data coming in from AA is duplicative or that there are more calls then there should be, I would audit your data by creating a specific journey through your site, noting each step and then creating a report for yourself and review the number of clicks, pageviews, etc.  

 

If you see a significantly higher volume than expected, I would revisit the rules around the associated data elements in launch.  

Josh__Stephens
Community Advisor
Josh__StephensCommunity Advisor
Community Advisor
May 3, 2024

CJA Connections has recently added a usage tab.  This provides good insight in to the volume towards your quota.

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