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SOLVED

Scheduled reports and "send file" not working from Workspace

matiasklings
Level 3
Level 3

Hi all

Anyone who have experienced the same? Kind of a bif issue because, in our office, there are many poeple depending on sheduled report. Any help would be appreciated!

Kind regards,

Matias Klingsholm

1 Accepted Solution
matiasklings
Correct answer by
Level 3
Level 3

Hi Arun

The project has been saved, so it was not that which caused the error. However, looks like the problem has been solved somehow as we received (got spammed) with all the reports we didn’t get, all at once, yesterday. And this morning all received the usual scheduled reports they are used to get.

Someone, somewhere, fixed the problem somehow:p

If you can provide insight into what caused the problem that would be great. If not, that’s ok too.

Thank you.

Kind regards,

Matias Klingsholm

Fra: PratheepArunRaj

Sendt: 7. februar 2018 08:56

Til: Matias Klingsholm

Emne: Scheduled reports and "send file" not working from Workspace

Scheduled reports and "send file" not working from Workspace

created by PratheepArunRaj<https://forums.adobe.com/people/PratheepArunRaj> in Adobe Analytics - View the full discussion<https://forums.adobe.com/message/10159461#10159461>

View solution in original post

4 Replies
PratheepArunRaj
Moderator
Moderator

Dear Matias,

Once you save the Project in Workspace, "Send File on Schedule" should be activated by default.

It will be greyed out only if you didn't save the Project in Workspace. Can you check this once again?

Thank You!

Arun

matiasklings
Correct answer by
Level 3
Level 3

Hi Arun

The project has been saved, so it was not that which caused the error. However, looks like the problem has been solved somehow as we received (got spammed) with all the reports we didn’t get, all at once, yesterday. And this morning all received the usual scheduled reports they are used to get.

Someone, somewhere, fixed the problem somehow:p

If you can provide insight into what caused the problem that would be great. If not, that’s ok too.

Thank you.

Kind regards,

Matias Klingsholm

Fra: PratheepArunRaj

Sendt: 7. februar 2018 08:56

Til: Matias Klingsholm

Emne: Scheduled reports and "send file" not working from Workspace

Scheduled reports and "send file" not working from Workspace

created by PratheepArunRaj<https://forums.adobe.com/people/PratheepArunRaj> in Adobe Analytics - View the full discussion<https://forums.adobe.com/message/10159461#10159461>

View solution in original post

Gigazelle
Employee
Employee

We had a maintenance release during that time, I'm willing to bet that was the culprit.