Expand my Community achievements bar.

Submissions are now open for the 2026 Adobe Experience Maker Awards

Adobe ECID not setting up an Unique Visitor ID

Avatar

Level 2

Hi All, 

 

I am using Adobe ECID extension to track unique users across my site. Under this extension I am using adobe Visitor ID (ECID) and combining it with visit Number to form a unique Session ID for my site. However, this is not working all the time. I have a few instances in my reports where I can see either of these 2 values (ECID & Visit number) are coming in as null (since I have not set default value of NA for their respective data elements in Tags).

I am not able to identify any reason for this and this issue is also very inconsistent so not able to replicate it every time. Sometimes a simple Page Load pushes the value, sometimes it does not. 

Any help or guidance is appreciated.

 

Thanks

0 Replies