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SOLVED

s.products well-defined in the image but unspecified in Workspace

aduhem
Level 2
Level 2

Hello, 

 

We're experiencing an issue which leaves us clueless. 

 

In Workspace, on some pages we have our variable "Products" with a lot of "Unspecified" (nearly 98%). 

This issue only occurs on iOS - on Android we have no "Unspecified" at all on the same pages. 

alexandred64987_0-1603900494612.png

 

So we decided to test the app (Android and iOS) and the string sent in the s.products variable is exactly the same for both except that it can be retrieved in Workspace/DataFeeds for Android but not iOS (for iOS, product_list/post_product_list is empty in datafeeds). 

Example of s.products : 
;537980384;;;;eVar32=1_1_24,;538222602;;;;eVar32=1_2_24,;537527220;;;;eVar32=1_3_24,;523846355;;;;eVar32=1_4_24,;538681739;;;;eVar32=1_5_24,;537911103;;;;eVar32=1_6_24,;537914587;;;;eVar32=1_7_24,;538221332;;;;eVar32=1_8_24,;537994565;;;;eVar32=1_9_24,;539941621;;;;eVar32=1_10_24,;537977149;;;;eVar32=1_11_24,;538408733;;;;eVar32=1_12_24,;537902112;;;;eVar32=1_13_24,;539970792;;;;eVar32=1_14_24,;538221329;;;;eVar32=1_15_24,;538741389;;;;eVar32=1_16_24,;539970650;;;;eVar32=1_17_24,;523924051;;;;eVar32=1_18_24,;531378557;;;;eVar32=1_19_24,;537527177;;;;eVar32=1_20_24,;537980381;;;;eVar32=1_21_24,;537980386;;;;eVar32=1_22_24,;528961717;;;;eVar32=1_23_24,;533041352;;;;eVar32=1_24_24

 

Any help would be really appreciated,

Thanks, 

 

Alex

1 Accepted Solution
khurshid
Correct answer by
Level 2
Level 2

Can you breakdown the Unspecifieds with Device Type and see if they call go to iOS devices?

Also, can you share sample image requests containing the product list from iOS and Android device?

View solution in original post

7 Replies
khurshid
Correct answer by
Level 2
Level 2

Can you breakdown the Unspecifieds with Device Type and see if they call go to iOS devices?

Also, can you share sample image requests containing the product list from iOS and Android device?

View solution in original post

yuhuisg
Community Advisor
Community Advisor

I noticed that you used the "Occurrences" metric, which is the default metric when you build a Freeform Table in Analysis Workspace.

So my question is: when a user opens that particular Page, is s.products always tracked? Because if it's not, then those "Unspecified" occurrences are precisely because there were hits from that page where s.products was not set, and what you see is the correct result.

aduhem
Level 2
Level 2
Thanks for your answer! Yes, we kept "Occurences" as a metric because on that particular page the s.products is always set.
aduhem
Level 2
Level 2

Hello khurshid, 

 

Thanks for your answer. 

 

Yes, on the Workspace provided, there is a segment applied and all of Unspecified is from iOS.

Image requests are exactly the same on both platforms iOS and Android, and the variable s.products is written as in my first post. 

 

 We're checking that with devs to ensure it is well written on their side : 

https://docs.adobe.com/content/help/fr-FR/mobile-services/ios/analytics-ios/products-variable/produc...
If it wasn't, could we see it directly on a tool like Fiddler or not ? 

Thanks
yuhuisg
Community Advisor
Community Advisor
You should be able to see the output of the s.products string with Fiddler by inspecting the AA network hit, just as you would in a web browser's Network console.
jantzen_belliston-Adobe
Community Manager
Community Manager
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?