Referrer type = Social networks, but only visits are registered | Community
Skip to main content
A
AndreasGreen
Level 2
September 27, 2019
Solved

Referrer type = Social networks, but only visits are registered

  • September 27, 2019
  • 7 replies
  • 2281 views

Hello Adobers.

I am trying to analyse referrals from social networks sites and see how many of them places an order etc.

But the only metric that is currently working is "visits" - all other metrics displays 0.

I have a B2C segment which is working fine. I negated that one and created a B2B segment, however, the B2B segment does not work.

I have tried to troubleshoot the segment without luck and I have looked through forum for a solution, but now I am truly stuck.

I checked with our soME team if we did infact had made sales - and we have.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Andrey_Osadchuk

    It's likely you see zeros just because the hit container or the criteria in the segment. For example, maybe an order events happens on the page ABC that is not in the segment, or it gets tracked without a page view call.

    7 replies

    Andrey_Osadchuk
    Andrey_Osadchuk
    Level 10
    September 27, 2019

    Hey Andreas,

    Are you working in Workspace or Reports?

    Check if the segment you are working with is built with a Visit or Visitor container.

      A
      AndreasGreenAuthor
      Level 2
      September 30, 2019

      Hey - Currently workspace -

      The segment is:

      VISIT
           Referrer type = social networks

      Andrey_Osadchuk
      Andrey_Osadchuk
      Level 10
      September 30, 2019

      You mentioned that the B2C segment works fine, is it also built with a Visit container?

      Are the metrics you run against the B2B segment relevant for B2B?

        A
        AndreasGreenAuthor
        Level 2
        September 30, 2019

        Let me rephrase

        I have two segments:

        B2C shop - All pages and B2B shop - all pages.

        They are built with hit containers.

        When I breakdown those two segments with a segment called Visits from social sites - Only the visit metric is populated with data in the B2B segment. Visits from social sites is built with a visit container.

        B2C and B2B segment is built up the exact same way:

        HIT
             HIT
             Page contains -"-
             -OR-
                  HIT
                  URL without parameter starts with -"-
                  -OR-
                  URL without parameters start with -"-

        The metrics are relevant. For example orders, units and conversion rate.

        Andrey_Osadchuk
        Andrey_OsadchukAccepted solution
        Level 10
        September 30, 2019

        It's likely you see zeros just because the hit container or the criteria in the segment. For example, maybe an order events happens on the page ABC that is not in the segment, or it gets tracked without a page view call.

          A
          AndreasGreenAuthor
          Level 2
          September 30, 2019

          I do not think that is the case. Because otherwise I should be seeing zeros in the B2C segment aswell.

          jantzen_b
          Adobe Employee
          jantzen_bAdobe Employee
          Adobe Employee
          September 16, 2020
          Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?
          Terms & ConditionsAccessibility statement

          Loading footer...