Scheduled Projects log and renewals

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scotterthomas
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scotterthomas
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27-09-2018

I actively use dozens of scheduled projects.  I have two suggestions:

 

1.  Projects occasionally don't get delivered.  there is no means of checking on them.  The additional of a log (as there is with scheduled reports) would be helpful.

 

2.  Adobe sends renewal emails for each scheduled project when it is slated to expire.  These emails often get lost because they have the exact same Subject Line as the project email.  Alter the subject line so that it sames something like "Renewal Notice"

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Brandon_George_
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Brandon_George_
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27-09-2018

#1 is definitely on the backlog and we will be adding it at some point.  #2 is a great idea that we'll consider - thank you!

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ursboller
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27-09-2018

really needed: just some worfs from daily business:

#1: have myself on recipient list so I can check what is delivered. Excel macro is doing that but log would help

#2: there is a bug in the renewal link, the "klick" has no effect right now. waiting since month to get a fix that means I have to check manually the schedule page and see if any workspace reports have expired ...

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Brandon_George_
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27-09-2018

Can you please log an issue with Customer Care for #2?  Then we can make sure it gets addressed.  Thank you.

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ursboller
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27-09-2018

logged #2 about 3 or 4 month ago and waiting for the fix ...

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Brandon_George_
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27-09-2018

I am sorry to hear that - do you happen to have the issue number?  I can follow up on it to see where it is.

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ursboller
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30-03-2019

it looks as if the "renewal email subject" has changed recently. at least I receive email with subject "Report Renewal Notice" on some of the expiration mails notice emails. looks like it has changed, maybe only for newly created schedules, hopefully for all expirations... at least one issue less  

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Brandon_George_
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19-04-2019

Good to hear!

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27-10-2020

 
Status changed to: Archived

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aliskink1
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12-01-2021

@Brandon_George_  So the first point above has been 'on the backlog' since 2018?  Please can you chivvy the developers up, to get some kind of status log added so we can see whether scheduled projects are actually running as expected.

It wastes everyone's time when I have to raise a ticket with ClientCare, just to find out if the projects are being delivered normally again, after a processing issue has affected them. 

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bgeorge_adobe
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12-01-2021

@aliskink1 Understood.  Thank you for your feedback on this.  We'll bring it up again as a candidate as we discuss prioritization.