Having the ability to add a trigger (e.g., a checkbox) to a forums posting alerting Adobe I'm looking for staff input on one of my questions would be extremely helpful as opposed to me simply tossing a question out into the forum and praying I will hear back from someone within a reasonable amount of time (i.e., within 24 hours). I know about @mention, but it does not appear to include a name in the list that suggests I'm truly including Adobe staff on my question unless I mention one of the few staff members I know right off the bat (which I believe is not conducive to expedience or efficient productivity).
Also, in many of these cases, it would be counter-productive to submit a direct question to Adobe Customer Care, because the types of questions I ask are beyond what the typical help desk associate can manage unless I escalate the issue. The only time I should have to do that is if we're dealing with a very specific problem that cannot wait for someone in the forum to provide guidance.
Thoughts?