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Forums Feature Request - Add Adobe Staff Trigger

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Community Advisor

19-07-2018

Having the ability to add a trigger (e.g., a checkbox) to a forums posting alerting Adobe I'm looking for staff input on one of my questions would be extremely helpful as opposed to me simply tossing a question out into the forum and praying I will hear back from someone within a reasonable amount of time (i.e., within 24 hours).  I know about @mention, but it does not appear to include a name in the list that suggests I'm truly including Adobe staff on my question unless I mention one of the few staff members I know right off the bat (which I believe is not conducive to expedience or efficient productivity).

Also, in many of these cases, it would be counter-productive to submit a direct question to Adobe Customer Care, because the types of questions I ask are beyond what the typical help desk associate can manage unless I escalate the issue.  The only time I should have to do that is if we're dealing with a very specific problem that cannot wait for someone in the forum to provide guidance.

Thoughts?

4 Comments

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Employee Advisor

20-07-2018

I know that the forum platform doesn't support that, and there aren't any plans to accommodate it either. However, I can think of a couple alternatives:

You're welcome to @mention me, and if I can't answer it, I can @mention someone who can.

There's also the #adobe-analytics channel in Measure Slack. Creating a forum thread here then pasting a link in there can get some solid exposure to your question. This applies both internal and external to Adobe.

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Community Advisor

20-07-2018

Gigazelle​,

Yes, I had thought about the @mention, but I was afraid it might result in getting your inbox filled up. 

Meanwhile, much appreciated for the Measure Slack link.  I will definitely add that to my process.  Thanks!