When trying to log in to the Experience Cloud Analytics from the old Omniture page, the browser get's stuck in a loop. I tried turning off my ad blocker and trying it on other browsers.
I cleared all of my cookies and cache and still get stuck in the loop. Also tried a private/incognito window. Other people in my organization can log in to it seems to be an isolated issue with my computer.
I still have the problem that I come into the loop while accessing experience cloud with Firefox, and I get into the loop when accessing admin console in Chrome. Very weird behaviour, however we were not able to resolve it and I have to switch between browsers each time. Not a browser issue, as it happens on different machines. Seems to be related to my account (which is a very old one).
This happens to users in our org. Somewhere during the login process you are prompted to choose Personal or Enterprise. If our users choose Enterprise they get stuck in this loop, so we've been telling our users to choose Personal even though its counter intuitive.
Would someone please explain how they "got their account reset internally"? I'm an admin, and I don't see anywhere where I can just "reset" someone now that we're using the Admin Console. Aside from deleting someone and creating a new account, I don't see another option.
I know this is an older thread, but I did want to share some things I've learned along the way related to this issue:
*For Federated IDs (Enterprise Login), I recommend working with your CSM/TAM/Adobe Consultant to ensure proper setup.