'Unspecified' in visitor id report

Avatar

Avatar
Give Back 3
Level 1
kamaldeepc
Level 1

Likes

0 likes

Total Posts

6 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
View profile

Avatar
Give Back 3
Level 1
kamaldeepc
Level 1

Likes

0 likes

Total Posts

6 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
View profile
kamaldeepc
Level 1

24-10-2018

I have got marketing cloud ID service enabled and I am capturing the visitor id in an evar. However, I can see a lot of unspecified values. What are the possible scenarios where visitor id is not captured?

Replies

Avatar

Avatar
Shape 1
Level 2
teknopointindia
Level 2

Likes

10 likes

Total Posts

15 posts

Correct reply

4 solutions
Top badges earned
Shape 1
Give Back
Boost 10
Validate 1
Boost 5
View profile

Avatar
Shape 1
Level 2
teknopointindia
Level 2

Likes

10 likes

Total Posts

15 posts

Correct reply

4 solutions
Top badges earned
Shape 1
Give Back
Boost 10
Validate 1
Boost 5
View profile
teknopointindia
Level 2

24-10-2018

Hi Kamaldeep,

This happens in scenario where the user comes on the website for first time  and leaves after seeing just 1 page , on the very first hit there is no value for visitorID as thats the time the visitorID is assigned.

Hope this helps.

Regards,

Mody

Avatar

Avatar
Give Back 3
Level 1
kamaldeepc
Level 1

Likes

0 likes

Total Posts

6 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
View profile

Avatar
Give Back 3
Level 1
kamaldeepc
Level 1

Likes

0 likes

Total Posts

6 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
View profile
kamaldeepc
Level 1

25-10-2018

Hi Mody,

In that case, shouldn't the bounce rate for such users be 100% which is not so here.

Avatar

Avatar
Contributor
Level 3
suneeshkachroo
Level 3

Likes

16 likes

Total Posts

50 posts

Correct reply

17 solutions
Top badges earned
Contributor
Shape 1
Give Back 5
Give Back 3
Give Back
View profile

Avatar
Contributor
Level 3
suneeshkachroo
Level 3

Likes

16 likes

Total Posts

50 posts

Correct reply

17 solutions
Top badges earned
Contributor
Shape 1
Give Back 5
Give Back 3
Give Back
View profile
suneeshkachroo
Level 3

25-10-2018

When you say visitor ID report can you confirm if our referring to some variable itself where you are storing the visitor id or is it the one from DW report, as both will have its own reasons.

Thanks

Saneesh 

Avatar

Avatar
Give Back 3
Level 1
kamaldeepc
Level 1

Likes

0 likes

Total Posts

6 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
View profile

Avatar
Give Back 3
Level 1
kamaldeepc
Level 1

Likes

0 likes

Total Posts

6 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
View profile
kamaldeepc
Level 1

25-10-2018

I am referring to an evar which is storing the visitor id.

Regards,

Kamaldeep

Avatar

Avatar
Coach
MVP
ursboller
MVP

Likes

525 likes

Total Posts

1,020 posts

Correct reply

257 solutions
Top badges earned
Coach
Contributor
Bedrock
Seeker
Springboard
View profile

Avatar
Coach
MVP
ursboller
MVP

Likes

525 likes

Total Posts

1,020 posts

Correct reply

257 solutions
Top badges earned
Coach
Contributor
Bedrock
Seeker
Springboard
View profile
ursboller
MVP

26-10-2018

The visitorID (if you mean the ID from the "Experience Cloud ID Service") should be set before the server call for analytics is sent (because Analytics needs an ID for the user to match the hits in the backend).

I would do the following:

1) get on page and inspect the server calls if the evar is set in each call. Best case is to set "evarX=D=mid" to let analytics backend put the mid in the appropriate evar.

2) get a raw data feed and inspect the hits where the evar is not set, compare to "visid_id_low" and "visid_id_high" which store the visitor ID. this way you might find a pattern where the evar is not set (maybe on custom link instances, exit/download links, certain pages, certain users)...

Avatar

Avatar
Seeker
Moderator
PratheepArunRaj
Moderator

Likes

314 likes

Total Posts

866 posts

Correct reply

264 solutions
Top badges earned
Seeker
Bedrock
Engage 1
Affirm 250
Contributor
View profile

Avatar
Seeker
Moderator
PratheepArunRaj
Moderator

Likes

314 likes

Total Posts

866 posts

Correct reply

264 solutions
Top badges earned
Seeker
Bedrock
Engage 1
Affirm 250
Contributor
View profile
PratheepArunRaj
Moderator

26-10-2018

Agree with

Avatar

Avatar
Coach
Employee
Gigazelle
Employee

Likes

473 likes

Total Posts

1,947 posts

Correct reply

740 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile

Avatar
Coach
Employee
Gigazelle
Employee

Likes

473 likes

Total Posts

1,947 posts

Correct reply

740 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile
Gigazelle
Employee

01-11-2018

Hi Kamaldeep, were Urs's and Arun's answer able to help?

Avatar

Avatar
Validate 1
Level 2
MA1985
Level 2

Likes

7 likes

Total Posts

16 posts

Correct reply

0 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
MA1985
Level 2

Likes

7 likes

Total Posts

16 posts

Correct reply

0 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
MA1985
Level 2

21-08-2019

are we referring single page visits?