Product Communities

Secure, Scalable Omnichannel Engagement - For the Most Demanding Industries Register Here: Secure, Scalable Omnichannel Engagement—For the Most Demanding Industries    About the Session: With rising expectations for seamless, relevant, and personalized experiences across channels, it’s never been more important for organizations to deliver on the promise of truly omnichannel engagement. But for industries navigating strict compliance requirements—like healthcare, financial services, and government—meeting these expectations can feel like a balancing act between innovation and regulation.Join this session to learn how Adobe helps organizations move from fragmented communication strategies to scalable customer experience orchestration—securely, effectively, and with compliance in mind. Whether you're in a regulated industry or managing your own governance challenges, you'll gain insights to help deliver connected, compliant customer journeys.Key Takeaways: How to transit

Image credits: Adobe Firefly   In the last two posts, we explored how to identify prediction opportunities that align with your business goals and discussed the steps to build those predictions using Adobe Real-time CDP Customer AI. Now, let’s dive deeper into the process of translating a prediction goal into a fully functional Customer AI predictions which can be used to build intelligent audiences right away!   When working with Adobe Real-time CDP Customer AI, it’s essential to know how to interpret the metrics and results to make strategic decisions. Here's a simple breakdown of key metrics and charts, explained with analogies to make them easier to grasp.    1. Trusting the Prediction Quality Using AUC    What is AUC?  The AUC, or Area Under the Curve, measures how well your model can distinguish between likely responders (customers who will take action) and non-responders. The closer the AUC score is to 1.0, the better the model is at separatin

What are questions you put in your "Help Support" section. Some items I have thought about are below: ReportingView/Layout/Menu/FilterFormGroup/TeamTechnical Issues Any other recommendations?

We are thrilled to announce applications are now open for 2025-2026 Adobe Experience Platform. Adobe Champions represent an elite group of our most advanced users and brand ambassadors for these fundamental Experience Cloud products. Each year, a cohort of expert practitioners from around the globe submit applications to be selected to participate in the Champion Program. The individuals chosen are provided with opportunities to share their expertise, exchange best practices and learn from fellow product experts, and interact with Adobe product teams and leaders. Program ObjectivesDevelop deep connections with our most knowledgeable customers and partners to be our “voice” within Adobe’s customer communityActivate Champions for feedback, exclusive thought leadership and speaking opportunities, customer references, and to help drive product adoptionDrive customer advocacy and evangelism of Adobe Experience Platform products and the Adobe brand Apply now to become an Adobe

Hi All, Version: AEM 6.5 SP 19 On prem hosted on Amazon AWS ec2 serverJDK: 11.0.27OS: OEL 8.10 (recently migrated from CentOS 7)Issue: When an user is trying to upload images in DAM (generally jpg/png) it shows Upload failed. This happens randomly, after multiple retries it finally uploads the image. Image size also are not very big its in KB only. Analysis: We had gone through the error.log and workflow specific log during that time period and see no errors or exceptions logged in AEM author instance. Also one keynote is, this issue is being noticed only after recent OS migration. CPU utilization also is around 37% and never got any notifications for high memory or CPU during that time period. Can anyone help us on what could be the potential issue, or any pointers as to where we need to look for the Root cause?@arunpatidar @veenavikraman 

Thank you all for joining today’s Customer Success Workshop, Mastering Email Notifications in Adobe Workfront! In this 1-hour interactive session, we discussed the different notification types available in Workfront, key email notifications, best practices for managing them, and actionable recommendations to help you and your team stay informed without feeling overwhelmed. If you have an additional tips to share or question to ask, reply to this post! If you weren't able to attend live, no worries - watch the on-demand recording and download the slide deck below:  Slide Deck PDF Workshop recordingAnd here's a quick summary of the tips and resources that were shared in the chat: Uncheck the box for "Send emails from Workfront when a comment is made on a proof" via Setup > Email > Review and Approval to avoid duplicate notifications. Over communicate initially so as not to miss notifications then instruct users to use the email footer option to tu

Hi all I'm a newly appointed system administrator for our Workfront instance, which has been in use for over a decade.  We are looking to overhaul our configuration and eliminate any unnecessary technical debt.  However, we have been cautious about making changes due to concerns about the potential impact on our existing data, including historical information, permissions, reports, groups, teams and more.  If someone has been through something like this and has any suggestions, lessons learned, be careful when..., etc.  please let me know.   Thank you!

I'm reviewing the following article about extending the Content Fragment Model Editor in AEM:https://experienceleague.adobe.com/en/docs/experience-manager-learn/cloud-service/developing/extensibility/ui/content-fragments/examples/editor-custom-fieldMy goal is to create a custom datatype that can be used within the Content Fragment Model Editor for our project. However, we're currently using AEM 6.5 on-premise (not AEM as a Cloud Service).Given that, is this article relevant to our setup? If not, what's the recommended approach for adding custom data types in AEM 6.5?

We have a requirement to implement a custom delete workflow to handle the deletion of multiple XFS and CFS instances. As part of this process, the workflow should generate a single, consolidated notification indicating whether each asset was either deleted or locked.Additionally, in cases where an asset is locked, we would like to explore the possibility of automatically re-triggering the workflow once the asset becomes unlocked.Has anyone implemented a similar solution, or are there any best practices you could share?

Hello -  I wanted to see if anyone in the Community has the AI Assistant turned on in their instance. Have you found it useful? Is there anything to look out for when turning it on?  Thanks! 

Hi All, I'm facing the issue while starting the AEM server(6.0 version). Before that i have trying to fix the huge amount of the disk space issue. For that i have installed the Adobe Service Package(AEM 6.0 Service Pack 1-1.0.zip) and did the Reducing the repository size activity(run the oak-run.jar). After that i'm trying to start the authoring server but i'm getting the below errorAuthenticationSupport service missing. Cannot authenticate request.Here is the logfile: Attached the full logfile.14.07.2016 17:01:38.221 *ERROR* [qtp2112089107-30] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.14.07.2016 17:01:38.221 *ERROR* [qtp2112089107-30] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationI have checked the Felix console and all bundle are active. Kindly help me on this. Thanks in advance. 

You must have heard of the Edge Network while implementing the Adobe Experience Platform (AEP). However, not everybody knows what it really is or understands it in full. In this post, I want to mitigate this gap and I am going to introduce this part of AEP.DefinitionLet us start with the definition of the concept of "edge network" in general:It is the physical portion of the network that interconnects with “the outside world.”I like it because it is concise, and it encapsulates all that needs to be explained. If you think of AEP as a mesh of services, servers, network devices, databases..., most of these elements are hidden behind a security system. This mesh is what we call AEP Core. Only a small portion of this mesh can be accessed from external systems.The first building block that can be accessed from the outside world is Data Ingestion, but only secured and vetted private networks are allowed. There is also a data access for the Discovery & Insights building block, which requi

Hi everyone, I’m an admin preparing to host our first meeting with all our Project Managers. The goal is to gather their feedback and share some tips to help drive adoption within their respective teams. I’d love to hear from this community—what are some strategies or tips that have been particularly effective in encouraging team adoption in your experience? Thanks in advance for your insights!

Hey There, I have a question related to image orientation. A user pointed to a batch of images they recently uploaded, that after ingesting to the AEM DAM they got a wrong rotation in renditions as well as thumbnail in Card View. The main image is oriented correctly. A few renditions rotated the image CCW 90 dgs. Why is that? How can this be fixed? Most of the images in the DAM are oriented correctly. The workflow is the same to all and has had no changes. Please see an example below. The pattern is the same throughout. Many thanks!  .  

Brands are increasingly focused on unifying customer data from various sources to create a single, comprehensive view of each customer. As part of this shift, many are moving to Customer Data Platforms (CDP). For instance, a brand may plan to adopt Adobe Journey Optimizer (AJO) to unify customer data and capture real-time behavioral data. Concurrently, many brands are migrating from Adobe Campaign V7 or Campaign Standard to Campaign V8. In this context, it is common for brands to utilize both Adobe Campaign V8 and AJO, which are powerful marketing automation platforms. This raises several questions:   Is it not sufficient to have either Adobe Campaign V8 or AJO to handle business use cases? Would it be better to adopt AJO, the latest in the market, instead of migrating to V8 from Adobe Campaign Classic or Standard? What is the need for having two marketing automation platforms within the ecosystem? If these questions have crossed your mind, the details below will provide clarity

I'm reaching out to this amazing community to see if anyone has experience integrating Workfront and AEM Assets with any of the Pega products, particularly Pega's Next Best Action Designer (NBAD). We're starting to explore ways to streamline our marketing operations and enhance our customer engagement strategies by leveraging the capabilities of both Adobe and Pega platforms. We're particularly interested in understanding the following:Integration Best Practices: What are the best practices for integrating Adobe Workfront and Adobe AEM Assets with Pega NBAD?Technical Challenges: What technical challenges did you encounter during the integration process, and how did you overcome them?Use Cases: Are there any specific use cases or success stories you can share where this integration significantly improved your marketing or customer engagement outcomes?Tools and Resources: What tools, resources, or documentation were most helpful during the integration process?Any insights, expe

At Adobe Summit 2025 we are bringing the AMAs (Ask-Me-Anything) out of the Community and on to the stage! We will be hosting the Journey Optimizer AMA Live on Scaling Orchestration to Omnichannel Engagement in Adobe Journey Optimizer - a follow up of the Scaling Orchestration to Omnichannel Engagement in Adobe Journey Optimizer [L535] lab at Summit, to continue the conversation with the experts after the lab.   Topic: Scaling Omnichannel Engagement in Adobe Journey Optimizer When: Wednesday 4:50 - 5:10 PM PST Where: Community Pavilion Theater With: Aditi Dash, a.k.a. @ad30, - Sr. Manager, Product Management, Adobe & Sandra Hausmann, a.k.a. @hausmanns,  - Sr. Technical Marketing Engineer, Adobe   Add to Your Summit Scheduler Now!   Whether you're attending the Summit lab in person or not, this is your chance to engage directly with our experts and get your most pressing questions answered related to the above top

Last updated date: May 9th, 2025   Hi Marketo Engage Community,   Webinars have evolved—have yours? Adobe Marketo Engage Champion Maria Cruz (@maria_cruz1) has leveraged Interactive Webinars at MRM, a global direct and digital marketing agency, to boost participation, capture better insights, and seamlessly integrate webinar data into her marketing strategy. Watch the webinar on-demand to learn how to make every webinar count with Interactive Webinars.    Watch this webinar to learn about:  Elevating your Interactive Webinars set up to the next level —from registration to post-event follow-up with features such as Tokenization, Smart List Filters, and Triggers.  Transforming engagement into action by integrating webinar data such as poll responses, Q&A insights, and attendee behaviors into your CRM or marketing automation platform to trigger personalized follow-ups and nurture streams. Maria’s real-world story in adopting Int

  Introduction Adobe Customer Journey Analytics (CJA) offers three standard visualization methods designed to analyze and understand customer pathways across touchpoints. These visualization options - Journey Canvas, Fallout, and Flow visualizations - each bring their own specialized capabilities to the analysis process. Journey Canvas provides a flexible and customizable interface for mapping complex customer interactions, while the Fallout visualization excels at tracking sequential progression through predefined touchpoints, and the Flow visualization enables exploration of non-linear customer movement patterns. Each of these visualization methods has been crafted to serve specific analytical needs, providing unique features and functionalities that help organizations gain deeper insights into customer behavior patterns and journey progressions. Comparing Customer Journey Visualization Methods To better understand how these powerful visualization methods complement each othe

Hi Team, In my website, I am using GraphQL queries on Content Fragments. When I am creating new CF's and publishing it, I am not able to fetch those CF's on my publisher website using GraphQL queries. After 1 or 2 days, I am able to read them so my question is, how can I remove caching for GraphQL queries so I would get new fragments data as well? I checked the dispatcher settings and found that the default rewrite rule is allowing cache for GraphQL like this# Allow the dispatcher to be able to cache persisted queries - they need an extension for the cache fileRewriteCond %{REQUEST_URI} ^/graphql/execute.jsonRewriteRule ^/(.*)$ /$1;.json [PT] I updated the cache rule as well in dispatcher repo to overwrite the above caching, but it is still not working on publisher/2003{/glob "/graphql/execute.json/*"/type "deny"} What could be the best way to not cache the queries. Thanks. 

Hi Community,I have created a project in aem and during the maven build and project deployment I am getting an npm error.The versions I have checked and updated as per the version available in system. The specific error is:"Failed to execute goal com.github.eirslett:frontend-maven-plugin:1.11.0:npm (npm run-script build) on project aem-guides.ui.frontend: Failed to run task: 'npm run-script build' failed" - and the maven build is failing. Can anyone please provide some insights.

Hi,I have created the Sample Letter under correspondence management, but "Submit" button is not getting enabled even after filled all the values in form. Please suggest any possible solution. Additional Info : I'm using 6.5 aem on premise fellow packages installed(6.5.22 sp installed, adobe-aemfd-win-pkg-6.0.1328.zip , adobe-aemfd-compat-pkg-2.0.50). I can able to create the data dictionaries, data fragments (not getting any error).  Thanks in advance.

Hi teamI'd like to embed a YouTube video on a Channel in AEM Screens.I've tried using the Embedded page component without luck and the Video component assumes the media is hosted within AEM.Any advice on how or pointers to resources would be appreciated. RegardsCroydon

We are currently using automated proofs for a project.  There are approximately 60 proofs in this project.  It is set up in 2 stages (Stakeholder review-).  Stage 2 goes to our Agency for edits.  Wondering if a Basic Proof workflow would make more sense. What are best practices for using Basic Proof and using Automated Proof 

what configs/settings would you set in the CDN vs setting it in the dispatcher? as an example: I can set caching strategies in both dispatcher and CDN (this is for an AMS setup). But because, changing the CDN requires assistance from the AMS rep, I setup both CDN and dispatcher so that the dispatcher rules takes priority (our team can manage it). I also feel, managing similar configurations in 1 place is better than managing it in 2 places. suggestions/thoughts? Thank you.