Product Communities

Currently requestors can view their submitted requests in the Classic interface and then choose to copy their request allowing a new request to be edited and submitted as new. Our teams have many year/over year requests (i.e Open Enrollment, Events etc) so this prevents manual copying & pasting. I was informed the there is no official Adobe documentation confirming whether the Copy feature will be added to the New Workfront Experience in the future. Since this is a newly introduced feature, it may be considered for inclusion once the Classic interface is fully retired. I would love this feature to be included.

DescriptionBefore the migration, users who logged directly into Workfront without an existing account were automatically assigned a requestor account. This functionality is no longer working. Now, admins must manually create accounts for these users, which causes delays in our operations since requestors cannot submit tickets until access is granted.Why is this feature important to you?After the migration, the lack of this functionality has increased the workload for admins and slowed down ticket processing.How would you like the feature to work?Ideally, users who access Workfront without an account should be automatically provisioned with one and assigned to the appropriate product.Current BehaviorUsers receive an account, but they are not assigned to the product automatically.

When an output is selected on a module, move that item to the top of the outputs list for easier access to those fields. It's painful to scroll through 100's of fields to find one that you selected as an output.

Description -  We love the new Custom Form Enhancement that gives our users the ability to collapse sections they are not interested in. While this feature is awesome we're hoping it can be enhanced further.  Please give the Custom Form owners the ability to default certain sections to be collapsed automatically.  Why is this feature important to you - This will ensure that anyone looking at the custom form is not distracted by sections that are not applicable to most users.   How would you like the feature to work - A checkbox on the Section field within a custom form would be beneficial.  Perhaps it could be a checkbox that states "Collapse section by default". Current Behaviour - When you uncollapse a custom form, all sections are uncollapsed by default. This setting would give the custom form owner control over what sections are uncollapsed when the user first views the form. 

Non-Standard Marketing Attribution does not utilise persistence from eVars and Marketing Channel, utilising only the instance of each of these variables during the lookback window.  As such, there is a large "none" bucket for Marketing Channel, although Marketing Channel without using these non-standard attribution metrics does not contain a none - all channels are account for.  This is because the Marketing Channel Processing Rules sets channels based on what can or cannot overwrite previous channels.   For example - if someone comes via PPC and then via Direct - if the PPC is outside your look back window, but the Direct is not, the non-standard attribution would give credit to "None" because Direct was not set-up to overwrite any other channel.   Since the non-standard marketing attribution events ignores this persistent, it would be good to have an options for the following:1. Follow the Marketing Channel persistence, ensuring the last "paid"

Description - Auto-populate assignees to assignments when tactics are requested.Why is this feature important to you - Assignments are a recurring and tedious tasks that project managers have to do for every single tactic. If we could identify assignees at the tactic initiation request, it would save significant time setting up projects and tactics. How would you like the feature to work - When a tactic is requested, the requester would identify assignees for the task assignments, and the assignments would be updated when the tactic is created.Current Behaviour - A tactic is created with assignments, the project manager has to update the assignments to the specific assignee using Workload Balancer < Bulk Assignments. 

It is nice to be able to store/move and organize Templates in a folder structure. But when you start to have many Templates and you want to organize them, it is hard to know witch Template is in witch folder, and if a Template has been placed in a folder or not.So to be able to work faster and easier we would like to have a feature that could show the name of the folder where a Template is stored in the folder structure. It would/should then also be easy to see if a Template is still on Root, and has not been moved into any folder.This option would make it easier for the user to manage the Templates in a folder structure. And with a increasing number of Templates a fast and easy working process is needed to not spend to much time on administration that should be used on running you business.

As we are working more and more with AJO, the content in the platform increases every day with audiences, templates, fragments, Journeys etc. Since there are many users working with different activities in the same base, against the same customers each user as a set of "most used content/features" Therefor it would be nice if each user could mark there personal favorites from there total list of created audiences, Journeys, email templates and fragments. This would make it easier and faster to work with if you dont need to navigate in the list of the total every time you are looking for something. If you then could filtered on your personal favorites you would get to your most important stuff faster and easier.   

Today we can see if the templates are organized or not when viewing the root folder or "view all" feature. But if we "fast and easy" want to check if the templates is organized in thee right folder, we need to check all folders and see what is inside. A typical use case is when you need to reorganize the structure - witch you need to do from time to time. If we from the "view all page" could have a column with folder name, where the template i stored, we could fast and easy just browse the list and see if the templates is organized in the right folder. It could be a config, that you can turn on/of in the table view in the GUI. Like you can do with other columns in other parts of AJO.

The Home area as well as Document Version reporting needs to have the ability to filter out all the proofs a users is tagged to Review, even if they are not an Approver. The My Work area had this but the Home area never received this feature and ther are no reporting options to show a user their proofs as a "Reviewer". This is a very big gap that is causing my users significant frustration. Please vote this up! Thanks!

We have found an issue in AJO making us concerned about how to handle emails in an always on activity - when the master email template is been updated. It seems like there is now obvious way of changing and updating a template, and at the same time keep the content that is created in a template used in an running Journey. Changing the master template directly in prod, or from a upgrade package is no problem. The issue is how to keep the created and customized content used in that template you are updating. In many cases you are just updating the "framework" like header/footer or other more than less static content in a template. And in a Journey you create the relevant content for this activity using the "static" framework. But when you need to change/upgrade the framework, and change the template in use with the new and updated version, the customized content is been deleted. Is is not able to update just the template, and keep the customized content inside the template. We

As we are working ahead with the AJO platform, we are also creating more and more email fragments. Today there is only a "Show more" option when the fragment list becomes longer than the screen size. The length of the list becomes that long because it shows all fragments, even those in draft status. When you are creating a new email, or a new template, it would be great if we could have more filtering options. Like just showing the Published once or just the one in draft f ex. It could be done by using check boxes like jo do other placed where you could filter tings in AJO..And buy the way: when you have used todays "show more" it is not any "show less" to go back if you want to.  

Description - I would like to be able to append an unique coupon code/url link to an individual email. This would be a 1:1 append. Why is this feature important to you - My client has different retail partnerships they would like to send a coupon to as part of a "surprise and delight" or nurture program. How would you like the feature to work - I would like to be able to load the coupons into AEP and during deployment have AJO append a coupon to the email. Example, if I have an audience of 200K and 200K unique coupons, AJO would select a coupon, append to email  during deployment and "burning" the coupon once used.  Current Behaviour - Does not currently exist in AJO

OverviewThis change request proposes adding functionality to allow users to delete multiple journeys simultaneously from the Journey overview, with built-in dependency checks to prevent deletion of journeys in active states.Current BehaviorCurrently, users can select multiple journeys in the Journey overview (indicated by a blue line showing the number of selected items), but must delete journeys individually through each journey's ellipsis menu.Proposed ChangesEnable bulk deletion of multiple selected journeys through a single actionImplement/Keep as is - dependency checks to prevent deletion of "Published" (including "In review", "Dry Run") journeys. Only delete when status is Draft, Draft (Test), Finished or similar. Add a "Delete Selected" button that appears in the blue selection bar when multiple journeys are selectedDisplay a confirmation dialog showing:Number of journeys that will be deletedNumber of journeys that cannot be deleted (with their states)Option to proceed with

BackgroundAudiences currently tracks Audience lifecycle statusThere is no way to know when the lifecycle status was last changed or who changed itBusiness NeedTrack the timestamp when an Audience's lifecycle status changesTrack which user or system process made the lifecycle status changeEnable reporting and analysis based on status change dates and responsible partiesSupport accountability and audit trail for audience managementProposed SolutionAdd two new columns to the Audience table/entity:"Lifecycle Status Updated Date" - timestamp of the last status change"Lifecycle Status Changed By" - identifier of the user or system that made the changeConfigure both columns to automatically update whenever the lifecycle status field is modified:Date field: current timestampChanged By field: current user ID or system identifierMake these fields visible in the IU interface alongside the lifecycle statusInclude these fields in relevant reports, audit logs, and analytics viewsBenefitsComplete aud

Description -Why is this feature important to you - Client requirementHow would you like the feature to work - On the kanban board we want to show the details of checklist items or sub task which we added into the ticket can show on board itself along the with ticket name. So user no need to go inside the ticket everytime to see the checklist items and can mark complete from the board.Current Behaviour - We need to go inside of each ticket to get the details.

Today: Landingpages are used for opt out (unsubscribe) to emails. Link to this page is placed in a email fragment in the footer of all email. A standard way of doing this. When this link to this page is created in the email designer tool, it adds a landing-page-id to the link. This in a unique ID that need to be there present for the link to work. And here comes the challenge .... If you use a Sandbox for testing, that many do. We have all our email fragments present in the test Sandbox. And it you then have created links to a landingpage for opt out, that page does not exist in the test Sandbox, or the other way around.The problem:We are running into a problem either way we look at this. If we create the link to the opt out page from the test Sandbox, this will not work when moving the fragments to a Prod Sandbox. Or if the link is created in Prod it will not work in Test. The result of not having the right landingpage present in eighter Test or Prod we are not able to send

When moving email fragments from a test Sandbox to a prod Sandbox all Fragments are by default set to Draft when moved. And that is OK. But you need to go into one and one of the moved Fragments and publish them. It would be a faster and more easy way of working it we could select several fragments at once and publish them in one batch. That saves unnecessary repeatable work.  

Please give us a savable filter for the Campaign list in Adobe Journey Optimizer. We will have a large number of users creating Campaigns and this list will grow very fast. So we need a way to focus the view of these users to what they should see when they look at the list. Great would be multiple savable filters and a DEFAULT option. So one of the saved filters is enabled when a user enters the page.

In Adobe Journey Optimizer Campaigns there is a feature checking if a mail has any issues or problems.  We would like to extend this functionality and make our own custom checks if a mail (or any other channel) fulfills our quality standards. This would include the following checks: - (profanity) word filter- image size- overall size- branding guides (fonts, colors, having color palettes or other brand related restrictions while content editing is also desirable…)- remove tracking pixel if no consent for tracking exists (we want to send to both with the same campaign, recipients that consented and those who didn’t)- check URLs- missing assets- when an audience is selected and we include personalization, let us know how many empty or ’invalid’ records for this personalization exist- audience checks before send (this could also become a part of approval process)- let us do audience count validations before sendout (final numbers, blacklist (suppression) subtracted, quarant

It is nice to be able to store/move and organize Fragments in a folder structure. But when you start to have many Fragments and you want to organize them, it is hard to know witch Fragments is in witch folder, and if a Fragment has been placed in a folder or not. So to be able to work faster and easier we would like to have a feature that could show the name of the folder where a Fragment is stored in the folder structure. It would/should then also be easy to see if a Fragment is still on Root, and has not been moved into any folder. This option would make it easier for the user to manage the Fragments in a folder structure. And with a increasing number of Fragments a fast and easy working process is needed to not spend to much time on administration that should be used on running you business. 

We are today able to use folders to structure our e-mail templates in a folder tree. The same folder tree is not visible then you are creating a new email and are picking a template from the customized stored. The folder structure should also bee visible when creating the emails, and not just when to administrate them. It is when you are looking for a specific template in the list of templates you really need the folder structure, and not from a administrative perspective. It seems a little meaningless to having a folder structure when the end user cant see it and use it - the one user that really need it to make the workday faster and easier. 

We are today able to use folders to structure our e-mail fragments in a folder tree. The same folder tree is not visible then you are creating a new email and are picking fragments from the customized fragments you have created earlier. The folder structure should also bee visible when creating the emails using fragments, and not just when to administrate them. It is when you are looking for a specific fragment in the list of all your fragments you really need the folder structure, and not from a administrative perspective. It seems a little meaningless to having a folder structure when the end user cant see it and use it - the one user that really need it to make the workday faster and easier, is the user that creates emails - where the fragments is actually been used. We would love if the folder structure became visible also when creating emails, from the email designer. 

When you are working with creating fragments or creating email templates you can store these in a folder structure. If you then go into the structure, open a template or fragment to make some changes and save when you then goes back in the GUI you start again from a "closed" folder structure. You dont come back to where you was in the structure. We would like the system to remember the folder you have open, and that you return to that folder after you have saved your changes to eighter a email template or a fragment (both where there is a folders structure created). Not go back to root, and you need to navigate again to find your "work" that you are working on.

Description - Add personalization (direct profile attributes and PQL functions) support to Offer custom attributes to be able to pull content from the attributes inside decision policy used in code-based channel. Why is this feature important to you/How would you like the feature to work - Only way to have content (with personalization) and offer (capping & eligibility etc) configured in one place i.e. in the offer item. Otherwise content need to be written directly in code-based channel personalization editor or in a separate content fragment resulting in long if/else conditions inside decision policy (when there are many offers in the collection used in the policy) that are not user friendly or easy to maintain. This way, business users would not need to touch the code-based channel editor, only the offers. Ideally, personalization code could be written in one custom field and called in another one for easier maintainability. Please refer to image attached. Current Beha