Product Communities

  Why Chat for B2B? As you know well, your B2B buyers love to self-serve before engaging with your sales team, which continues to make your website one of the most critical demand-generation tools you have. But even with personalized, dynamic, and compelling content, web visitors can easily lose interest or get distracted and bounce from your site. Even if they stick around long enough to find the content they want or fill out a form, it may be several days before they hear from a sales rep (and even longer to coordinate an actual meeting). This process is riddled with potential drop-off points and doesn’t help sales and marketing capitalize on their website traffic, especially when using separate 3rd party chat tools with slow, disconnected data. Why Adobe Dynamic Chat? Adobe Dynamic Chat is an end-to-end conversational marketing solution built-in to Marketo Engage and powered by Adobe Sensei GenAI. It allows marketers and sellers to engage in conversations with customers togeth

      Adobe Dynamic Chat is the new conversational channel for Marketo Engage that enables businesses to design and deliver personalized contextual conversations to every web visitor. Since its first launch in Feb 2022, we have received tremendous traction and a lot of feedback on how businesses would like to leverage this more and make it an integral part of their overall marketing strategy.   We are super excited to announce many exciting capabilities that will help you drive even more engagement and pipeline! Following are some highlights that have been introduced:   Live Chat Conversations Offer your qualified web visitors to connect with your sales representatives through chat.     Conversational Flows Probably not every action has to lead to a conversation but every action has to lead to more engagement. With Conversational Flows you achieve exactly that. Design a conversation flow and trigger the flow to any visitor on a specific action (for exam

DetailsCustom PermissionsCustom permissions let users create custom permission profiles with configurable permissions to restrict access for Cloud Managers users to programs, pipelines, and environments.Here is the link to setup and use the custom permission product profile on AEM as a CS.https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/custom-permissions.html?lang=en#using New Relic OneFeaturesNew Relic One APM for AEM as a Cloud Service has many features.Direct access to a dedicated New Relic One accountInstrumented New Relic One APM agent that shows exact method calls with line numbers, including external dependencies and databasesHolistic performance optimization by combining key metrics from infrastructure-level monitoring and application (Adobe Experience Manager) monitoringExposure of AEM as a Cloud Service JMX Mbeans and health checks directly within New Relic Insights metrics, allowing for deep inspection of

Release 7.3.5 - Build 9368 December, 2023   Find the detailed release information here: Latest Release   Security enhancements With Campaign Classic v7.3.5, the authentication process has been improved and secured. Technical operators should now use Adobe Identity Management System (IMS) to connect to Campaign.  In addition, as part of the effort to reinforce security and authentication process, Adobe Campaign highly recommends to migrate end user authentication mode from the login/password native authentication to Adobe Identity Management System (IMS).    Check out the details about updates, security enhancements, patches, fixes and improvements in this latest Campaign Classic V7 Release here: Release 7.3.5 - Build 9368   Feel free to reach out for questions and feedback through the below comment section.

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.11.0. The features in this release focus on Experience Manager Forms, Assets, and Cloud Service innovations and include the following: Prerelease features: AEM Forms: Additional Core Components Release features:AEM Assets: Adobe Express embedded editor in AEM Assets Smart Tags – Block List UI Enhancements Cloud Foundation: Adobe Experience Manager WAF and DDoS Protection Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

We all work on various teams, whether permanent or self-service. To help teams and organizations get more done in less time, digital collaboration tools are essential. We're looking to speak with three to five customers who would be willing to meet with us virtually for 30 to 45 minutes and share feedback on the following:What systems or tools do you use?What type of work do you collaborate on the most? What's the most common work item you leverage?How do you know who you need to collaborate with? Who/what roles do you collaborate with?How do you keep track of things?What's working/what's not working?What are the biggest challenges/pain points you experience when using Workfront for team collaboration?If you're interested in participating, please sign up here. Additionally, feel free to share your answers to these or other related questions in the thread below. Thanks in advance!  

Calling all Workfront Admins!Have you enabled Boards in a Layout Template for your End Users?Whether the answer is YES or NO, would you be open to a quick, 30-minute chat?I'm part of a team that creates programs that help customers better adopt and use Workfront, and my next big project is understanding how Admins are rolling out Boards to their End Users. If you HAVE enabled Boards, I’d love to know how it’s going. And if you haven’t enabled it yet, I’d love to better understand your timeline and/or concerns. This is a judgement free zone! I’m just here for the insights.(For anyone who has seen the Inherited Instance Checklist or our Communications Cookbook, those were both 100% built from feedback gleaned in interviews just like this!)You can see my availability and book time with me directly here. I'm hoping to talk to at least 10 Admins in the next month to make sure I'm heading in the right direction.Thanks so much to anyone willing to share their time and experience, I genuinely

October 2023 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Sandbox tooling: Sandbox tooling allows you to copy objects across multiple sandboxes by leveraging package export and import. A package can consist of a single object or multiple objects. Any objects that are included in a package must be from the same sandbox. Multimedia Message Service (MMS) in SMS: With the SMS Channel, you can now enhance your communication by sending Multimedia Message Service (MMS) messages, enabling the sharing of images, GIFs, or videos with your customers. Note that this feature is currently available with Sinch only.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.  

Hi AAM Users, We value your feedback and would greatly appreciate your help in shaping the future of our products. Your opinions and suggestions are invaluable to us, and that's why we're conducting this product survey. Participating is easy and will only take a few minutes of your time. Here's what you need to do: Click on the Survey link:  Answer the questions honestly and as thoroughly as possible. We want to hear your thoughts, whether they're positive or constructive. Submit your responses. Please do share this survey with your Organizations and Peers to get more submissions. Much appreciate your assistance in the advance. -Nimasha

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.10.0. The features in this release focus on Experience Manager Assets and Forms innovations and include the following: Assets: Adobe Express editor in AEM Assets (*live Nov 16, 2023)  Cross org support for Creative Cloud libraries Bulk import connectors for oneDrive Forms: Core Component custom properties support in AEM Forms (Prerelease) New Templates and Themes for AEM Forms Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

We are reaching out to notify customers about an important update regarding Adobe Marketo Engage’s Real-Time Personalization capabilities. These updates are aimed at accommodating the latest jQuery versions for future support. This change has been initiated due to the security vulnerabilities and outdated status of previously supported jQuery versions, some of which are over a decade old now.   Please share the information below with members of your team who manage Real-Time Personalization for  Adobe Marketo Engage.   What is changing? From October 26th 2023, rtp.js extends its support to jQuery 3.x versions. However, after the 2024R2 release, the default version of rtp.js will exclusively support jQuery versions 3.x and their corresponding jQueryUI versions. If customers haven’t specified preferred jQuery versions, it will default to loading 3.7.0 and jQueryUI 1.13.2.   Why is this change being made? The older jQuery versions raise security concerns, exhibit l

Hello,   Introducing our fresh update series, designed to equip you with timely notifications concerning the most recent advancements in Adobe Workfront, all presented in brief, bite-sized summaries! We hope this will be your source for staying informed and in the know about the latest Workfront releases.    In this recurring thread, our aim is to offer valuable insights to Adobe Workfront customers regarding the latest product releases. As new announcements are published, we'll promptly share them as replies to this post, inviting users to explore the updates in a timely manner.   For more information about the specific updates included in this release, including the dates that these enhancements will come to Production environments, see our Release Overview page.   You can also subscribe to this thread to be notified of upcoming monthly releases: Select the vertical "..." icon located at the top right of the post to open a dropdown menu. Click the

Good Morning Everyone! We are reaching out to notify customers about an announcement that impacts Marketo’s Launchpoint Integration service with Cisco Webex.   Adobe Marketo Engage, along with Cisco Webex, is thrilled to announce the launch of Marketo’s latest Launchpoint Integration with Cisco’s Webex Webinars. This latest integration shall be made available to all the customers of Adobe Marketo Engage on 1st November 2023.   Cisco had earlier retired its Webex Events product on March 31, 2023 and provided extension for its support for Adobe Marketo Engage customers till December 31, 2023. This extension shall continue to be in place till December 31, 2023.   With the launch of the latest Launchpoint Integration with Cisco’s Webex Webinars, both the Launchpoint integrations: Cisco’s Webex Webinars (latest) and Cisco’s Webex Events (former) will be supported between 1st November 2023 and 31st December 2023. This will allow Adobe Marketo Engage customers to transition all

We're excited to share that Computed Attributes feature is live in Adobe Journey Optimizer and Real-time CDP. With this feature, you can quickly aggregate events for each of a customer's profile into a profile attribute, enabling enhanced behavior-based segmentation, personalization, and activation. You can leverage computed attributes to:Use behavioral data directly in unitary or batch journeys to drive impactful personalization (e.g., personalize 1:1 with last_viewed product or purchase counts )Create category fields within profile attributes and use them for personalization without creating one segment per category, thereby reducing the number of segments to be created and managedSimplify journey workflow by using Computed Attribute to split journeys quickly based on behavioral dataMinimize events in profile by deleting old events (e.g., creating a 3 month sum_orders computed attribute and applying 1 month TTL on EE purchase datasets)Questions/thoughts on use cases? Let's discuss in

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.9.0. The features in this release (Release notes) focus on Experience Manager Assets and Cloud Service innovations and include the following: Assets: AEM Assets add-on for Adobe Express “Integrate Anywhere” with Asset Selector SDK Cloud Foundation: Content Transfer Tool 3.0 Cancel Pipelines in Cloud Manager Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Adobe Experience Manager (AEM) is now seamlessly integrating with the technology you already know and love, elevating your content, technology, and audience engagement to the next level. In this discussion, we will delve into essential aspects of AEM's edge delivery service, empowering developers to build lightning-fast websites while optimizing the authoring experience. Following are Key Resources to Accelerate Your Web Projects:     Title Description Developer Tutorial Get started by following this comprehensive tutorial that will have you up and running with a new project in no time. This tutorial will get you up and running with a new project.  Anatomy of a Project Discover how a typical project should be structured from a code standpoint, gaining insights into best practices for project organization. Block Collection Explore a collection of blocks recommended as blueprints for blocks in your project, contributing to efficient develop

The Marketo Engage team is thrilled to announce our latest feature – Engagement Map.   The value of Engagement Map lies in the ability to build out reusable campaigns aided by intuitive visualization. It brings in a layer of simplicity in a sophisticated tool. Engagement Map is the visualization of the power that Marketo Engage has brought to our customers for years!     Here are some high value use cases that you can achieve with Engagement Map: Easily manage and validate interconnected campaigns with visualization Increase operational efficiency with enhanced error handling and troubleshooting Accelerate time to value by quickly onboarding new users Improve alignment across key stakeholders with intuitive visuals that provide insight into complex campaigns   Engagement Map helps marketers at all levels     How it works   Engagement Map will be available to all users with access to Smart Campaigns in their current Marketo Engage instances on Aug

After September 21, 2023, access to the Adobe Marketo Engage classic experience for all the following Design Studio assets along with the ability to toggle between classic and the modern “New Experience” will be deprecated from all Marketo Engage subscriptions as we focus on delivering our modern user experience to all our customers.   All the capabilities in Marketo Engage Design Studio from the classic experience shall be made available in the modern experience and there will be no loss of data associated with this transition.   We have already brought some of our most popular Marketo Sky innovations to our modern experience and ensured that all the capabilities in the classic experience are available in the modern experience. And the response to the modern experience has been positive till now.   As Marketo Engage gravitates towards redefining the way marketers conduct their daily activities with higher productivity, improved ease of use, and optimized workflows, we w

September 2023 update Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Computed attributes: Computed attributes enables capability to easily summarize event data into profile attributes via an intuitive user interface for enhanced behavior-based segmentation, personalization, and activation. With this feature, you can create computed attributes in a self serve manner, manage them, and use them in segmentation, Real-time Customer Profile destinations or Journey Optimizer. Additionally, computed attributes simplifies segmentation and journey workflows to help you seamlessly deliver relevant experiences.  Consolidated Channel Reports: The Channel Report feature offers analysts and marketers a comprehensive overview of traffic and engagement metrics at the channel level. To access the Report menu, you must have the View Channel Reports permission. Dataset Ex

If you’re a system admin, product owner, champion, or manager of Workfront users, you’ve probably been asked to demonstrate the value Workfront is bringing to your business. We’ve identified five key areas that your business can realize value. Workfront provides the ability to: Centralize work in one solution Manage work processes Review and approve digital work Govern compliance workflows Deliver client-facing services We’ve created a dashboard that helps you identify value realized from the third bullet point and we call it Value Realization | Review and Approve. We’ve thought about all types of approvals in Workfront, including documents/proofs, projects, tasks, and issues. Review and approve features help you streamline the approval process by reviewing assets in one easy-to-use system and eliminate the cost of mistakes. This dashboard is now available to install from your blueprints. Learn how to install this dashboa

August 2023 release notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Send In-app messages in your journeys: You can now send personalized In-app messages to your app users within a journey. Use Journey Optimizer to design notifications and customize the message layout, display, text, and buttons to create a seamless experience.  Validate your emails with seed lists: You can now create and manage seed lists in Journey Optimizer. A seed list consists of internal addresses which can be added to your actual audience and receive the exact same message as the targeted profiles at the delivery execution time. Use this capability to monitor the sent out communications and ensure that all display formats, URLs, images and links are correct. Improvements You can now leverage API call responses in custom actions and orchestrate your journey based on these responses. This featu

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.8.0 The features in this release focus on Experience Manager Assets, Sites, Forms, and Cloud Service innovations and include the following: Prerelease Features:Assets: Dynamic Media Multi-Language Support Zip File Extraction Forms: ReCaptcha Core Components Fast Track Analytics Cloud Foundation: CDN and WAF Traffic Filtering Rules Generally Available Features:Assets: Quick Actions with Adobe Express Bulk Importer Metadata Form Enhancements Sites: Content Fragment Admin UI - Tagging New UIs for Content Fragment Editor Forms: ReCaptcha Core Components Fast Track Analytics Cloud Foundation: CDN Logs Release Overview Video Seed Q&A Please use this thread to ask the questions related to this release. See all the Previous Releases here and Current Release Notes here.

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.7.0 The features in this release focus on Experience Manager Sites, Forms, and Cloud Foundation innovations and include the following: Sites: Headless Preview for Content Fragments [Prerelease] Content Fragment Admin UI - Tagging Multi-site Management Support for Content Fragments Web-optimized Image Delivery in GraphQL Queries Forms: Support of Repeatability of Adaptive Forms Components [Prerelease] Captcha Enterprise Support for Bot Protection  [Prerelease] Headless React Sample Components [Prerelease] Out of the Box Templates and Themes Cloud Foundation: Actions Center Content Transformer Release Overview Video Seed Q&A Please use this thread to ask the question related to this release. See all the Previous Releases here and Current Release Notes here.

July 2023 release notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes   Audience composition You can now create composition workflows to combine existing Adobe Experience Platform audiences into a visual canvas and leverage various activities (split, enrich...) to create new audiences. Newly created audiences are saved back into Adobe Experience Platform along with existing audiences and can be leveraged in Journey Optimizer campaigns to target customers.   Please find the details around the improvements included in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Hello Community!   I'm a UX designer with Workfront. I'd like some eyes on a flow that I am working on and would appreciate any/all feedback that you may have. The prototype should take about 10 minutes of your time: https://t.maze.co/135875982   This is a clickable prototype (no working code) so there may be some areas you click on that do nothing. Feel free to take note of these areas in the feedback section of this usability test (a test of the product, not of you).    If you have any questions after the test, please email me at edenwen@adobe.com in order to maintain the integrity of the test.    Thank you! Eden Wen