Adobe Marketo Engage

Hi, I'd like to ask about scenario design for engagement programs. Question 1: Ideally, I would like to transition leads from Cold → Warm → Hot, but if there is not enough content for the Cold stage, is it appropriate to start sending emails to leads in the Warm stage instead? (It seems that creating Cold content will take quite a while.) Question 2: If there are multiple solutions, should separate engagement programs be created? Additionally, when targeting different industries or job roles, is it better to divide the engagement programs by target group, or should I separate the streams within a single engagement program? What would be the most appropriate design? Thanks.

Hello Nation, We recently created a new lead partition within our default workspace and are in the process of uploading records to this partition. However, during the list import process, we noticed that the option to select the target lead partition is not visible. For now, as a workaround, we are manually moving the leads to the correct partition using a Smart Campaign. While this works, we wanted to check if there is a specific setting we may have missed during the setup that would enable the partition selection during list import. Alternatively, is there a more efficient way or workaround to handle this situation?

I have a need to add a custom header — e.g. `X-My-Custom-Header: my-header-value` — to the POST request sent by a marketo embed on a third-party website.  The header is needed by a security layer that we have protecting the subdomain used by our marketo instance. Has anyone ever tried something like this?  Any creative javascript solution for intercepting/injecting the header into the POST request?

Hi everyone,We're encountering some inconsistent issues with Marketo recaptcha. We're getting the error{message: "Captcha field missing in form", error: true, errorCode: "400"}on form submissions for certain pages, while others work fine. For example, filling out this form in Chrome (assuming you've accepted all cookies) will generate the error: https://www.datadoghq.com/dg/apm/app-suite-demo-b/#request-a-demo  but it seems to work in Firefox.And this page seems to work on both browsers for some users, but not others https://www.datadoghq.com/dg/monitor/frontend-demo-dem/b/#request-a-demo  Could anyone provide some insight on how to debug this? I can see all the scripts loaded and the the recaptcha endpoint returns a 200 after hitting the submit button google.com/recaptcha/api2/reload?k=... on both pages.TLDR; both pages are basically identical, except for different marketo form IDs. Thank you!!

Hi,  My database has records that share an ID in common in a Person Field.For example,the Person field 'Grocery Store ID' has a value of 123 on Sam's Person record.the Person field 'Grocery Store ID' has a value of 123 on Bill's Person record.There is also a Person field on both records called "# of Oranges Sold". Is there a way to trigger an email to send (like Send an Alert) to someone based on a Data Value Change? Using the example,if Sam's field value in "# of Oranges Sold" changes to '10', an email would be triggered to send to Bill.The data value change would trigger the flow.An email would be sent.Marketo would recognize the linked Store ID between the 2 person records, and use it to send the email out. Essentially, anyone that shares Sam's Store ID in common, would get an email. 

I realized that all the links to our privacy statement don't work in our nurture program streams. This is about 100 emails. Is there a way to go and fix the one broken link or do I have to go into every email and change them manually? 

Hi,I am using one of the email templates in the design studio and re-fashioning, re-branding.How can I get it so that an admin who creates an email within Marketing Activities & injects the content into the email template can have the ability to turn off/on or hide/show the content sections? The content variables on the right side of the screen for:PreheaderHeaderHeroPhotoLSo on & so forth...FooterTo have that top-level content management system when plugging in the content for the email instead of having everything in there and they manually have to carefully delete all sections they do not need.Please advise how I can do that without affecting or damaging the base template in the design studio as the admin changes out content from campaign to campaign when utilizing that base template.Thank you. 

Hi all, I found this article in Community - https://nation.marketo.com/t5/knowledgebase/statistics-section-on-a-marketo-landing-page-asset/ta-p/299879, and was trying to understand how Page Views can be pulled in a Smart List report to see who viewed a Marketo landing page from our database. I tried to pull a Smart List report using a filter "Visited Web Page" with Web Page : contains : landing1.gehealthcare.com/USC-HCD-HCD-RSNA-2024-Health-Imaging-eBlast-COV-GA-24-11-Landing-Page, but I ended up getting no people in my smart list. The page on the Landing Page Statistics section has 3,506 views. Surely, I must be doing something wrong when pulling the report. Kindly help,Dillon

It's July 2023 and at the forefront of the AI landscape is Code Interpreter. It's the most advanced AI that we've seen at this point. There's hardly a week that goes by without some major organization releasing a new update, shaking things up and showing us something new that AI can achieve.   A lot of people, including myself, are excited to see these updates, to test out the new features, and to share all about what they can do. But here's where I think we might be missing the point. Knowing what AI can do is all well and good, but it's when we figure out how to apply it to our own work that it really starts to shine.   So here I am to share my perspective about ChatGPT Code Interpreter and its application in our work. In this post, let’s pick the most basic data we usually have - Email Performance Report.   Email Performance Report is one of the most useful reports in Adobe Marketo Engage. It offers a snapshot of multiple metrics, enabling a comprehensive review

We are looking to implement surveys into our Marketo instance with branching paths and the ability to capture the data into Marketo. Is there a recommended tool or is going the route of building one from scratch or a WordPress plugin on external sites that can integrate within Marketo?  Just looking for best options that others have used and what works best.

Quick Question: If we are updating our hosting provider from Strattic to WPEngine will we need to update our SPF and DKIM values in Marketo?

Did you get a chance to catch our exploration of migrating Marketo users to Adobe Identity Management System (IMS)? This session is now available and offers a detailed walkthrough of the migration journey, covering preparation, execution, and post-migration phases.   Marketo Champions @zoe_forman and @ilona_buteneers will guide you through the whole process, highlighting benefits, important steps, and best practices to ensure you and your team are prepared.    Watch the video below for details! And don't forget to check out Zoe's comment below to access the slide materials and other related resources.    

Hello folks, Quick question on AB test set up: I have set a simple A/B test for whole emails in an Email Send program which is tied to a CRM campaign code. Now, under the same program, can I create another AB test possibly nesting another email program housed under the main Email Send program in any way? I understand an email program can have one one AB test in it. Please advise. Thanks

We're currently managing a project to merge orphaned records in Marketo within Dynamics. The merge rules and process are set up and managed in Dynamics, and until recently, everything was functioning as expected. However, we've noticed the Possible Duplicates list in Marketo growing exponentially, indicating that the merge process is no longer working correctly.We conducted tests in both Sandbox and Production environments:Sandbox Testing:A test record in Marketo was sent to Dynamics with SyncToMkto set to TRUE.The Marketo record merged with existing Dynamics records, both marked with SyncToMkto as TRUE.The Marketo record was then set to Inactive in Dynamics and deleted from the database.In Marketo, both the Marketo and Dynamics Contacts existed. After a few minutes, only the Dynamics Contact remained.The deleted Marketo Contact was not passed back to the database in Marketo.Result: SUCCESSProduction Testing:A test record in Marketo was sent to Dynamics with SyncToMkto set to TRUE

A member has reported recently not recieving our emails. Upon looking into the users activity log, I saw this message as of last week:   550 spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?199.15.213.53. - https://community.mimecast.com/docs/DOC-1369#550 [TY4iEaFyORqMurZxr7nvrg.us277]   The user has stated they have followed whitelisteing instructions. Any other ideas on how we can solve this deliverability challenge?

When we apply Arabic content, preaheader isn't available in pane mode in outlook version as you see below, instead it appears View in browser text. If you include any English word along with Arabic, that English word only appears. We also noticed last part of Subject line appear if you have lengthy subject line ( I assume that is because Arabic letter format)                Please let me know if you have any way to resolve this issue? Thanks! 

Recently I was presented with a fun challenge: one of our Marketing Managers wanted to host a workshop series, and, during campaign planning, we discussed the possibility of using a single form where leads could choose one or more sessions.   Having never had the chance to set something up like this, I took some time to investigate how to do it and was then able to implement exactly what my stakeholder wanted. So, now I get to share the process with you all – let's dive in!   Getting Started A few things to know before you start implementing your webinar series: Confirm the number of sessions (you’ll use this in your program and form setup) A Custom Field will be used as the basis for your form functionality An Operational Program will manage the form process Multiple Webinar Programs will manage the individual session processes   To give a more illustrative view of how things will look, here’s a general workflow from @josh_hill13 (ref: How to Setup Recurring Webi

Hello, We are starting with Interactive Webinar and it mentions that the recording will be available for No Shows after the Webinar has been completed and they click on the Webinar URL.  Would it be possible to amend the recording before this is available to those No Shows or can we download the original version and upload an amended version so the No Show customer would see only the amended version? 

Has something changed or suddenly stopped working with Velocity reading segmentations?  I have a simple script that creates a greeting line based on segmentations. Basically, if you're in one of our physician segments, it says "Dear Dr. (Lastname)", otherwise if your full name isn't blank it says "Dear (Full Name), otherwise it just says "Greetings."  This script was working fine, now suddenly the segmentations aren't being recognized. The script still works because it's moving on to the next condition and displaying full names. But members in the segments aren't being recognized as such. I checked the records I was testing and they are marked as being in the segment. I also checked to make sure all the relevant fields, including segmentation, were checked in the script token.  Here is the script: #if ($lead.Segmentation_MasterAudienceSegementation_1001 == "ASPS Active Members + Candidates" || $lead.Segmentation_MasterAudienceSegementation_1001 == "AS

We have the Zoom integration set up on our IT admin's account, and one of our Marketo admins has been enabled in Zoom to create webinars, and they've been working for the integration without issue. We have a new user who we've granted identical permissions in both Zoom (including the Marketo app config) and Marketo, but none of her webinars show as available to sync to programs. We have tried the same with another user to no avail. When our IT admin creates a webinar in his own account, that immediately shows up as available. We have gone through the documentation and can't seem to identify and causes for this issue, and we have also re-authenticated the integration in launchpoint. We have seen some evidence that other orgs may be facing this issue: https://devforum.zoom.us/t/unable-to-access-zoom-webinars-of-specific-users-from-marketo/121376 Does anyone have any further suggestions to remedy the situation?

Hi,I recently created a multi-step form in Marketo that we embedded externally in our AEM (Adobe Experience Manager) web platform by adding three parameters into a fragment modal (form id, munchkin id, form url).While our other forms display accurately, the multi-step seems to cache or is perhaps, not loading.Wondering if you can see why this is happening and/or if there is an easy fix, @sanfordwhiteman? The form shows up for a first visit and not a second, but then resolves over time and displays once again. If you switch browsers, you may or may not see the form display on the first visit. A hard refresh or using an incognito page, fixes the issue sometimes. I can't tell if it's a loading issue, javascript conflict, css conflict (css is linked externally), etc. Hoping you can take a look for us.  Page with form > Click the Get Started button: https://www.firstcitizens.com/commercial/expertise/hemp-business We're afraid of losing leads. First visit (form) and second visit or o

**This event has concluded. Please check out the discussions below!   We are back with our re-branded Ask Me Anything series, formerly known as the Community Coffee Breaks! In light of the recent changes which grant Dynamic Chat Select to all Marketo Engage packages, we wanted to host a 1-hour AMA with our product expert @sreekanth_reddy.   Use this AMA as an opportunity to ask about this latest automatic addition to your Marketo instance, how to check if you have access as the Dynamic Chat Admin of your instance, adding or removing any users from Dynamic Chat, what to do if you see unauthorized users in your admin console, and any other access-related questions!   You can also use this as an opportunity to ask more general, feature-specific questions about Dynamic Chat. We have included some examples below to help you get started:   UI/UX: How can I adjust the size of Dynamic Chat to ensure it displays correctly across different devices (desktop, la

Hi. I'm having a problem with an email cta button link(s) not getting tokenized with the mkt_tok parameter. The button also has a VML backup for Outlook. The text links in the email pick up mkt_tok just fine. It's just the button urls for some reason.Button code: <!--[if mso]> <div> <v:roundrect href="https://preferences.mybrand.us/Survey.html" style="height:30px; v-text-anchor:middle; width:200px;" arcsize="100%" strokecolor="#153F6C" fill="t" fillcolor="#153F6C"> <w:anchorlock /> <center style="background-color:#153F6C; color:#ffffff; font-family:Arial,sans-serif; font-size:14px; line-height:16px; mso-text-raise:0px; font-weight:700;">Take survey</center>

Hi, I have questions about setting up Engagement program. I apologize for the number of questions, but I would greatly appreciate it if you could answer them.1. Overlapping Deliveries and Frequency AdjustmentsQuestion: Is it possible for emails from an engagement program and a separate email program to be sent to the same lead on the same day?Question: If the same lead is part of multiple engagement programs, the delivery frequency could increase. For example, if we want to stick to a rule of sending emails "once every three weeks," what kind of settings or adjustments are needed to achieve this?2. Program Management and SetupQuestion: How can I appropriately perform pre-delivery testing for newly added content or transition rules in an engagement program?Question: What are some examples of conditions to set for moving leads back to a previous stream?3. Questions About Program DuplicationQuestion: When duplicating a nurturing program, are the smart campaigns within the engagement

hiI am using Marketo and would like the user to be able to send an email (now -immediately) when there is an emergency?I see that we always need a lead time of 15 mins for email to go out?ButCan we configure a specific user to be able to send email on urgent basis?If so where is that configuration? thanks-Sree