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Adobe Marketo Engage

Welcome to the Adobe Marketo Engage Community! Connect with peers to ask questions, share best practices, explore release updates, and contribute ideas that shape the future of Marketo.

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Muhammed_SuhailE_Level 2

Adobe Marketo Engage

Email was not delivered on time

We encountered a situation where we scheduled an email to be sent at 10 AM EST, but after scheduling it, the schedule tab showed as 'not run' and there was no tick marked for the smart campaign either. When we revisited the smart campaign after half an hour, we observed that the email had been sent at 10:24 EST.Similarly, there was another instance where a team member scheduled the email again since the schedule tab had shown as not run.Can anyone please let me know why does this happen?

13192

1 year ago

Danielle_WongCommunity Advisor

Adobe Marketo Engage

Dynamics-Marketo sync - Dynamics expecting GUID, but Marketo isn't sending over GUID

We have a field for Industry that is sent as normal industry values like (affordable housing, government, etc). That field is causing sync failures to Dynamics because Dynamics is looking for GUID. How do I fix this?    Thanks 

8181

1 year ago

Christine_LeBlaLevel 4

Adobe Marketo Engage

Hi, Marketo apparently has a token for this, but I do not believe it will work. ESPs are going to translate it to pull in the copyright year on emails?Is there a bullet-proof way to have the copyright year auto update in my email templates for whenever they get sent out to recipients? Thanks!

23603

1 year ago

ricky-4Level 1

Adobe Marketo Engage

Birthday message for ex-members only after a year of becoming ex-members

Hello, I'm getting stuck with this problem. We send an email to ex-members with a birthday offer. We have that automation correctly setup but a change is needed. We need to wait 1 year after they become ex-members and then, run the campaign.  For example: Cancel DateBirthday Receives Email?Mar 1, 2024Mar 2, 2024❌ (Too soon)Mar 1, 2024Feb 28, 2026✅ (More than 1 year) I can't seem to find a way to do this with the wait step. Does anyone know what I need to do or if there's another solution already written? Thanks in advance and best regards.

11071

1 year ago

AshwinKumar_akLevel 1

Adobe Marketo Engage

To customize Forward to Friend feature in MarketoNew

We are looking to customize "Forward to Friend" feature in Marketo to have the following result, "When the email receiver forwards the received email from Marketo to a friend, the receiver should receive the email with a customized message in subject or in body of the email before forwarded email content"This customization is not currently not available, could you consider adding this in future developments

2100

1 year ago

Michael_Florin-2Level 10

Adobe Marketo Engage

"Blocked from emails" in Smart Campaign ScheduleNew

There are a couple of ideas out there for a better representation of this view in Smart Campaign Schedule:  But I wanted to express again how confusing this line can be.  1. Email is operational. Blocked from emails doesn't account for that, but still lists all records which are unsubscribed or marketing suspended. That is not true: These people are in fact not blocked from that email.Also, it blurs the view on people who are really blocked, e.g. due to being email invalid.2. That line also appears if there isn't even a "Send Email" flow step in that Smart Campaign. It is also shown when the flow step e.g. is "Change Data Value" where there is no such thing as a block.I had to explain this misleading information to colleagues or clients countless times.

3260

1 year ago

RichardWa6Level 1

Adobe Marketo Engage

Marketo <> Zoom Integration Troubleshooting

 Hello,We've been trying to troubleshoot a Marketo<>Zoom integration for our webinars for a while now and not making any progress.Our original set up was using the webhook to push data over to zoom, we have since tried to move over to the Launchpoint integration. We've been able to successfully set up launchpoint, connect the program to our webinars however anytime we try to push a registration over to Zoom we immediately get a Registration Error. We've made sure that the fields needed are mapped over to Zoom, ensured that the registration is required. Marketo support is saying it's an issue on the Zoom end, so we are not sure what we should be looking at next to resolve the issue.Any ideas? Has anyone else has a similar issue?

14285

1 year ago

SubigyaLevel 1

Adobe Marketo Engage

Marketo REST API returns Empty result

I have been trying to access user activity using the Marketo API. But when I enable the filter for my form using the assetIds property, I get an empty result, even though the moreResult parameter is true. I have tried sending subsequent requests using the nextPageToken from the response using a script 40+ times. Still I don't get any results even though i can see there are activities for that form via the Marketo UI.{    "requestId": "cff5#194afe31292",    "success": true,    "nextPageToken": "V54QFQASDKUGS7WTQJFWFEQV3LEYG5A4FQ4BZGTUE7ZDQMS3U5MA====",    "moreResult": true}

6202

1 year ago

nhabischWingsLevel 5

Adobe Marketo Engage

Smart Campaign - Active Leads per Flow Step?

Apologies upon apologies if this has been answered before - but I can't seem to find the correct query to give me the answer I need.We have a large number of always-on Smart Campaigns running with multiple Flow steps and one thing I can seem to figure out is if there's a way to see the quantity of Leads that are active PER STEP?Like if my Flow is 10 steps and I want to see how many people are currently in the Step 5 Wait or the Step 8 Email Send?

8991

1 year ago

Michael_Florin-2Level 10

Adobe Marketo Engage

Merge Fields

To our surprise, we found this option in Marketo Field Management. It seems to only appear if your instance was moved to the Adobe Admin Console. Does anybody know what this function does? The only documentation I find is a decade old. Thanks!Michael

22421

1 year ago

sg-3Level 2

Adobe Marketo Engage

Simple Marketo form on external website not working

Can someone help to correct this script which is not loading the Page at all<html> <head> <title>Embed Marketo Form</title> </head> <body> <h1>Test to load Marketo Form - not working</h1> <script src="//pages.sjsu.edu/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_2031"></form> <script>MktoForms2.loadForm("//pages.sjsu.edu", "663-UKQ-998", 2031, function (form){MktoForms2.lightbox(form).show();});</script> </body> </html> It does not show the Marketo Form when I browse to this page on Chrome.What is wrong here? 

10111

1 year ago

jon_chenCommunity Manager

Adobe Marketo Engage

Adobe Community Advisor Program, Class of 2025: Apply now

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11790

1 year ago

mktoconfusedLevel 2

Adobe Marketo Engage

Interactive webinar reviews

Hi, has anyone tried marketo's interactive webinars? I looked for reviews but couldn't find any. If you have, could you please share your feedback? How's the quality of the webinar? Is it user-friendly? Is it an improvement compared to the webinar platform you were using before? Thank you.

15592

1 year ago

juleary324Level 2

Adobe Marketo Engage

Velocity script breaking when using "#,###"

Hello,    We are working on a Year in Review email that will pull in customer data through a marekto only field. We are using the code below to pull in all of our data and formatting it to include a comma on the larger numbers:  #set($YIR_most_thank_yousCapped = ${lead.mostThankYousYIR}) #set( $YIR_most_thank_yousFormatted = $number.format( "${esc.h},${esc.h}${esc.h}${esc.h}", $YIR_most_thank_yousCapped ) ) $YIR_most_thank_yousFormatted   As I am discussing this code with our in house developer, he suggested we use "#,###" instead of "${esc.h},${esc.h}${esc.h}${esc.h}" as a best practice using this code below:  #set($YIR_most_thank_yousCapped = ${lead.mostThankYousYIR}) #if($YIR_most_thank_yousCapped && $YIR_most_thank_yousCapped != "") #set($YIR_most_thank_yousFormatted = $number.format("#,###", $YIR_most_thank_yousCapped)) $YIR_most_thank_yousFormatted #else 0 #end     When we use this code, however, the email preview breaks. I am wo

10262

1 year ago

LucasMachadoAdobe Champion

Adobe Marketo Engage

Marketo Javascript Forms API

What Is the Marketo Engage Forms JavaScript API?   The Marketo Engage Forms JavaScript API is a framework that allows developers to manipulate and customize forms beyond the default options available in the Marketo Engage interface. Using JavaScript, you can interact with form elements, control form behavior, and create a personalized user experience.   As a Marketo Engage trailblazer in Brazil, I’m used to working with global clients. While developing new campaigns, I face different challenges related to the global need of them, such as compliance management and language preferences, and the Marketo Forms API has proven to be very useful in those cases, which I’ll showcase below. I also presented on that topic on the Digital Skill Exchange, and you can find the recording below:   Key Features: Dynamic Form Customization: Modify form fields, labels, and behavior based on user interactions or external data. Enhanced User Experience: Add interactivity, such as conditiona

32460

1 year ago

PennyHLevel 2

Adobe Marketo Engage

Email clicks not being tracked but webpage visits are

We recently sent an email campaign; the main CTA was a click to a Marketo Landing Page.In the reporting I could see, of the people who were sent the email 30 people had visited the webpage ( activity: Visit Web Page recorded), but no email click was recorded, the open was recorded.I did ask Marketo Support about this, and they explained that these customers would have disabled email click tracking but accepted web tracking.Has anyone else experienced this? Are there any good articles on this topic?Also, is there anyway to work out what % of our customers have disabled email click tracking?( The Marketo Landing Page was not shared any other way and these clicks did follow the email send and open activity).Thank you

16742

1 year ago

ayuanLevel 1

Adobe Marketo Engage

Landing page template Consultant

Has anyone worked with a Marketo Landing Page consultant that can help set us up with some basic templates?

5972

1 year ago

user18863Level 2

Adobe Marketo Engage

Uneven Distribution in Marketo Random Sample Flow

Hello,I'm seeing some unexpected results in my Marketo Smart Campaign flow. Here's how it's set up:Step 1: Send EmailChoice 1: IF condition is "X" then Send Email 1Choice 2: IF Random Sample is "50" then Send Email 2Default Choice: Send Email 3After running the campaign, the email send counts are:Email 1: 900 recordsEmail 2: 700 recordsEmail 3: 250 recordsI expected Email 2 and Email 3 to have roughly the same number of sends because I used a 50% random sample split. Can anyone explain why I'm seeing this uneven distribution between Email 2 and Email 3? 

15132

1 year ago

cfitzpatrick-pbLevel 2

Adobe Marketo Engage

Goldcast Integration - Copying Custom Activity Data into Lead Fields

Hi All,For any Goldcast users out there, has anyone successfully copied data from a Goldcast Event User Engagement Activity into a Marketo Lead field? Specifically, we are trying to copy the questions users ask during a webinar into a "Marketing Notes" field. Normally, I'd use a trigger token to achieve this, but Custom Activities (such as the Goldcast one) are not supported. Any ideas on how to achieve this would be greatly appreciated.

6611

1 year ago

shamir_duranLevel 2

Adobe Marketo Engage

Dynamics 365 Custom Entity Sync - Not appearing in Person Details

Hello, We have an integration with Microsoft Dynamics 365 and are trying to synchronize a custom entity to Marketo. In Dynamics, we created the custom entity and its relationships with the contact object. In Marketo, we enabled the synchronization of the custom entity schema and the fields we want to display. We created a smart list using the relationship with the custom entity as a filter, and we can correctly see the persons who have a record of such entity. However, when we access the person details to view the values associated with the custom entity, we are unable to see anything. Everything else in the integration is working correctly. Does anyone have any ideas on how we can display the fields associated with the synchronized custom entity? We would greatly appreciate any insights or suggestions These are the references we have for the synchronization, and we have followed them step by step.https://nation.marketo.com/t5/product-discussions/ms-dynamics-cu

13901

1 year ago

Dasha_DavidovLevel 2

Adobe Marketo Engage

How are you protecting your Marketo Forms from being spammed?

I'm curious what each of you are doing within your Marketo instance to protect it from bots and spam form fill outs. Or perhaps it's something you're doing on the LP side of things.    I know of the honey pot method and implementing recaptcha (which is a pain btw) - but has this actually worked for any of you? I need to find a good solution.   Examples please! I know I'm not the only that has been faced with this.

62341

1 year ago

camillebrooks19Level 2

Adobe Marketo Engage

Form Pre-Fill / known value - How to?

I'm not sure I've correctly labeled this as a form pre-fill. My goal is to shorten my forms to increase landing page conversion. For example, I'm creating two landing pages: one for a campaign directed at small businesses (less than 10 locations) and mid-sized chains (more than 10 locations). Each page will have its own form. I want to have the fields for number of locations hidden, but still filled out on the backend. I know which number to select based on which landing page/form they've accessed. Is this possible?

6461

1 year ago

raochikatiLevel 3

Adobe Marketo Engage

Email address with email invalid is true

Hi,I have defined a smartlist with Email Invalid =  true, but some of the email addresses are not showing up in the list though email invalid is true in Marketo. Could anyone tell me the possible reason. Same is the case with system defined smartlistThanks,Babu

9812

1 year ago

mayafranklinLevel 1

Adobe Marketo Engage

Sync Person Updates Failing to Update Proper Fields

Hello! I'm looking for some help with an going issue my team is having. We've created a program to help concatenate lead history with custom IDs from vendors being sent via API. Every time a vendor sends an ID the field is updated with the date and new vendor ID.I have noticed Marketo (or SFDC) is failing to update certain leads and its' only the ones who are existing leads. In the Activity Log once a lead's action is 'Sync Person Updated to SFDC' it doesn't actually update the field.The field that has been created works just fine, because it's only a handful of leads and only happens to existing leads, but after that action happens the field doesn't update. 

9943

1 year ago

Daniela_WJLevel 1

Adobe Marketo Engage

"Email Insights" Data Not Changing Across Workspaces

Hi everyone,I’ve noticed an issue when using Email Insights. Regardless of which workspace I select (as shown in the image below— items 1, 2, and 3), the data displayed in the metrics section (highlighted as item 4) does not change.In this specific case, the client would like to view the combined data for all workspaces in Email Insights. Is it possible to achieve this? Or is there a specific configuration required to display aggregated data across multiple workspaces?  

9982

1 year ago