Adobe Marketo Engage

Hi, I have questions about setting up Engagement program. I apologize for the number of questions, but I would greatly appreciate it if you could answer them.1. Overlapping Deliveries and Frequency AdjustmentsQuestion: Is it possible for emails from an engagement program and a separate email program to be sent to the same lead on the same day?Question: If the same lead is part of multiple engagement programs, the delivery frequency could increase. For example, if we want to stick to a rule of sending emails "once every three weeks," what kind of settings or adjustments are needed to achieve this?2. Program Management and SetupQuestion: How can I appropriately perform pre-delivery testing for newly added content or transition rules in an engagement program?Question: What are some examples of conditions to set for moving leads back to a previous stream?3. Questions About Program DuplicationQuestion: When duplicating a nurturing program, are the smart campaigns within the engagement

hiI am using Marketo and would like the user to be able to send an email (now -immediately) when there is an emergency?I see that we always need a lead time of 15 mins for email to go out?ButCan we configure a specific user to be able to send email on urgent basis?If so where is that configuration? thanks-Sree

複数の製品カタログをウェブサイトで提供する場合、それぞれの製品ページからカタログがダウンロードできるように設定したいと考えています。各製品ページごとに個別のフォームを作成するのは管理が煩雑になるため、1つのフォームで複数の製品のカタログダウンロードに対応する方法をご教授お願いします。

I am building a guided LP and am having issues with hide/show sections.  This is my meta code:<meta class="mktoBoolean" id="showNewHero" mktoname="Show New Hero?" default="true" true_value="block" false_value="none" false_value_name="Hide" true_value_name="Show">This is my CSS:.newHero { display: ${showNewHero}; background-color: ${newHeroBG}; color:#fff; background-image: url('https://go.autoshopsolutions.com/rs/180-DGD-014/images/MOQ4198_Mask Group 4.png'); background-size: cover; background-repeat: no-repeat; display: flex; width:100%; background-position: center; }This is my HTML section:<section class="newHero"> <div class="container"> <div class="row" style="padding-top:30px; padding-bottom:30px;" id="newHeroContainer"> <div class="col-md-12" style="margin-bottom:100px;"> <div class="mktoImg" id="headerImg" mktoName="Header Logo"><img src=

Hi All, We are trying to capture the user details in two different pages, so we used two different forms. For this scenario we have followed the below process. 1) When the 1st form get submitted we passed the email address in the form.onSuccess -> location.href = "2nd_Form_LP_url.html?email ="+emailAddress.  2) Then in 2nd Form LP, we used the JS to capture the email values from URL and stored it in hidden field. So the 2nd form field values will saved against to same email address in DB.   But we need to avoid passing the email address in URL and store the 2nd form field values in Marketo DB. Kindly share your feedback and is there any other solution to achieve this. Thanks in advance.

On a recent Marketing Nation thread, a developer had questions about the Get Folders API endpoint, one of Marketo’s paginated endpoints that returns folders in batches of (up to) 200:   While paging through /rest/asset/v1/folders.json using the offset parameter, we are seeing duplicate folder ids in later pages that were returned in earlier pages.e.g. with a maxReturn=200 and offset=0, we get folder id 130 in the results. Then with the same maxReturn=200 and offset=200, we again get folder 130 in the results. A brief moment of 😵‍ is understandable, but this behavior makes perfect sense.   See, each page is computed upon request. There’s no pre-computed result set containing all pages as of a point in time. (More on this in the notes.) So the underlying database state can easily change while you’re fetching pages.   Take a folder tree like this:   Let’s fetch the root and the first subfolder: https://123-ABC-456.mktorest.com/rest/asset/v1/folders.json

I'm trying to setup a basic email confirmation flow using segmentation to control language and tokens to control unique landing page links.As a user I recieve an email that says "please confirm your email address"I click a button that says "please confirm your email address" and I'm redirected to a landing page. The landing page contains a personalised link to my email preference center.I have an email that uses segmentation to control dynamic content. Email content is displayed in the correct language based on the segment the user belongs to. This all works fine. If I have a German lead, the German lead gets the email with German language content. All good so far. The email, "please confirm your email address", links to a Marketo landing page, "thanks for confirming your email address" which should exhibit the same dynamic content behavior for language display AND pull a single token from the lead record to customise one link on the landing page "view your email preference center".I'v

Hey fellow community members,I'm hoping someone out here can help me out with something that I came across recently. We had a lead come through as an MQL via a demo request form fill for a promo we're running. However when looking at it, the lead source had not been updated and still said they were a referral.Person Source / Lead Source is a hidden field that I've added on all our forms with a default value filled in - in the case of our demo forms, this is set to 'Demo Request'.I did some testing of my own which looked like this:1. Cleared my cache & cookies2. Filled out a Gated Content form to a) set the Person Source to 'Website Content' & b) to establish my known visitor record.3. With the browser now knowing its me, I went to the same form the lead filled out (Demo Request). It properly displayed the KV HTML and I submitted.4. I checked my test lead's Activity Details & got the same result as the earlier lead. See below.Gated Content Form Fill - Initial Test - All

Hi Everyone,I’m exploring the best ways to handle dynamic date ranges in Marketo’s Velocity scripting for a use case where opportunities need to be filtered based on whether their close date falls within a specific date range (e.g., today and 1 week prior). I’ve been testing some approaches and would love your insights on the best practices for this.I opted for text tokens over date tokens because they are easier to compare using .compareTo() in Velocity, avoid complications with time components and formatting, and provide flexibility for preformatted external values. However, I’m open to switching if date tokens can dynamically resolve and better meet the use case.What I’ve TriedPreformatted Text Tokens: Using text tokens (e.g., currentDate and dateRangeStart) formatted as yyyy-MM-dd to pass date values into the script.Hardcoded Testing: Replacing tokens with static dates to test the logic. This works but isn’t dynamic enough for long-term scalability.DateTool Attempts: Experimenting

Hello,We are encountering some web service errors in Marketo, and it is showing an error code and count in the logs.We would like to know:Is there a way to download the affected records associated with these errors?What steps can we take to resolve these errors effectively?Any insights or guidance would be greatly appreciated!

Looking to remove some fields from a Custom Object that we use primarily for demographic data. The issue is that any attempt to delete throws an error message that reads "Not able to complete your request. Please refresh to check if the object was updated by another request."I'm assuming this means the field is still in use in some case - but the issue is that the "Used By" section doesn't load. Likely because we use this object in some form on almost every Program in Marketo.Is there a REST API call to get a list of Programs that have a specific Custom Object field being used? I tried looking but it all related to Custom Fields and not Object fields.

This is really frustrating. i have been trying add modules to my template but it only allows me to add 1 module. Anything else i add shows the errorError: Invalid Module: #uniqueHeaderModuleError: Duplicate Element Id: moduleImageError: Element With No Name: moduleImage <!doctype html> <html lang="und" dir="auto" xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"> <head> <title></title> <!--[if !mso]><!--> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <!--<![endif]--> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <style type="text/css"> #outlook a { padding: 0; } body { margin: 0; padding: 0; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; } table, td { border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; }

Hi, I have a few questions about setting up streams and cadences for the Engagement program as a beginner. I’d appreciate it if you could provide some answers.  Question1: What happens to leads who finish consuming all the content in a stream but do not progress to the next phase?Question2: If the number of available content pieces is limited and leads consume all of them, are they simply left unattended until the next content is ready? Are there any suggestions, such as connecting them to other programs?Question3: I’ve heard that cadence settings in streams do not allow excluding holiday delivery. How do you handle this? Do you just proceed with sending emails on holidays?Question4: If an engagement program is temporarily paused during periods like the New Year, how is the delivery schedule recalculated when the program resumes?Thanks!  

Hello!I'm building out a template of programs tied to event invites and registration from our website. Currently there is two programs that would utilize either Tokens or Velocity to pull in similar information into the emails from both programs. Since there is no ability to clone entire folders - I was curious if there's a good recommendation on the best way to minimize the amount of "duplicate" tokens/scripting across both programs?Do I have to put them in the top-top level Marketing Activities folder? Is there a cleaner way?Before anyone asks - we're using a tool within Kentico CMS that pushes form data to Marketo, but it only puts Leads into the First Status of the program, so requires a separate "Auto-Response" program from our Event Invitation program 🙂 So the "single program" concept does not work at this present moment.

I have done AB testing for multiple campaigns. Subject lines, whole emails and Send Name. Now I want to create a detailed reporting for all the campaigns. How to do this?

Hi all, recently implemented Bizible and running into something that is majorly impacting reporting, wondering if anyone has found a solution. If an opportunity is created without a marketing interaction (by sales, a connected system, SalesOps for retention customers, etc.), then the opp does not have any OC touchpoints. Then, when a person on that opp engages after the fact, Bizible is backfilling that touchpoint data as the OC. This is causing a major inflation on marketing-influenced opportunities that were actually already created. Support said we would need to turn off BATs as the solution, but we are not willing to do that. We are toying with some SFDC flows to populate dummy values, but that feels like a bandaid and we would prefer not to. Anyone else find a solution to this?

Hi allI'm looking for any insight from organisations that shifted their Marketo marketing automation function from 'centre of excellence' managed, to a less centralised model, e.g. with BAU campaigns in the hands of a wider team. Has anyone got experience of this journey and can share any high-level findings - how long the shift took, did it have any impact on eg turnover in the wider function, what does the ongoing training need take - and critically, with quality and risk in mind, was it successful?

Hello folks, I have a quick doubt on a specific scenario while setting up nurtures in marketo. I need to set up nurture in a way that if someone enters the nurture through a specific piece of content (maybe through an adhoc email from an email send campaign), don’t send that person the email related to that content again as they’ve already seen it. How do I exclude this in my nurture set up. Since there can be so multiple campaigns with a similar piece of content, can be one off email send, could be from a recurrence campaign etc. How do I make sure to exclude these without manually checking what those campaigns or pieces of contents are. Is there a way I can do this in one go with a logic? Please advise. Thanks in advance!

Hello, While paging through /rest/asset/v1/folders.json using the offset parameter, we are seeing duplicate folder ids in later pages that were returned in earlier pages. E.g. With a maxReturn=200 and offset=0, we get folder id 130 in the results. Then with the same maxReturn=200 and offset=200, we again get folder 130 in the results. This is breaking our existing integration we built and not sure why this API is now providing records shown in earlier pages in later pages. Any idea what might be behind this? Has Marketo broken paging in their API to now not page properly?

I was hoping to get some insight on how I could create a field that would show who the modifying user is when records are created. We have a number of pipelines used and when troubleshooting issues/data, I thought it would be really helpful to be able to pull lists by who the modifying user was rather than going one by one into records and checking their activity logs.

Adobe is migrating all Marketo Engage subscriptions and users to the Adobe Identity Management System (IMS). Read through this blog to understand what Adobe IMS is, why it’s important to migrate, what the typical timeline for migration is, and what resources are available to support you in your migration journey.   What is Adobe IMS migration?   Adobe is enhancing how you manage your Adobe Marketo Engage subscriptions and users, bringing increased productivity to you and your organization. By migrating to the Adobe IMS, your Marketo Engage instance will now be on the Adobe Experience Cloud Interface, sharing the same navigation look and feel of Adobe Experience Cloud applications and services.   Why are we asking customers to migrate to Adobe IMS?   Adobe is continually investing in its IMS architecture as part of its broader Experience Cloud vision. Moving to Adobe IMS ensures that Marketo customers are aligned with future developments and can benefit from upcoming

Hi,  I built an email with a snippet that is using segmentation. The segmentation is visible in Marketo email editor, in the email preview and upon email send, but if I click View in Browser of the segmented snippet email, it reverts back to the default view of the segmented snippet. Is this a Marketo bug?In the past, segmentations I've done regularly without the use of a snippet appear correctly in View in Browser.Can anything be done? Thanks! 

Hi Community,We have a particular question regarding the number from the Email Performance report. Which is: 'Multiple sends from the same campaign to the same person are counted only once.' There was a post back in 2021 regarding this particular topic, but so far, no one has provided a possible walk around: https://nation.marketo.com/t5/ideas/the-email-performance-report-is-inaccurate/idi-p/318557Our question is: As part of our business practices, we are required to provide monthly and annual email performance reporting, including email performance for content that may have previously been sent to a lead (could be multiple times, not just a single email send). How can we ensure that our email performance report reflects all activity within the given period? (e.g. Last month)What have you guys been doing to get around this reporting limitation? Any suggestions would be appreciated it! Regards,Wayne