Adobe Marketo Engage

I’m troubleshooting a Champion/Challenger Whole Email test in a Marketo Engagement Program and would appreciate a sanity check before opening a support case.We have an Engagement Program with individual email assets inserted directly into the stream. Email 1 had a Whole Email Champion/Challenger test configured at 50/50.The stream cast successfully on September 10 at 10:05 a.m. EDT and sent Email 1 to 624 people. However, the Champion/Challenger testing dashboard shows 0 sends for both Champion and Challenger, and I have not been able to identify any recipients with Test Variant A or Test Variant B activity.I’ve verified:• The tested Email 1 is inserted directly into the Engagement Program stream, not inside a nested program.• Email 1 was active in the stream.• The test type was Whole Emails.• Distribution was 50% Champion / 50% Challenger.• Challenger 1 was created and approved.• The Whole Emails test itself was approved before the cast.• Audit Trail shows:7:55:41 a.m. EDT: Whole Emai

[問い合わせ内容]同一インスタンスを他部署と共同利用する環境において、スマートリストの設定ミスによる誤送信が発生いたしました。再発防止策として、データベース構造を分離する「リードパーティションおよびワークスペース」の導入を検討しております。つきましては、弊社環境における導入手順および送信制御について、以下の具体事項をご教示いただきたく存じます。1.契約プランおよび利用可否の確認：現在の弊社契約環境にて「リードパーティション／ワークスペース」機能が即時利用可能か、あるいは追加契約や設定変更が必要か。どちらを確認すれば把握ができるか。2.既存リードのパーティション分離手順と注意点：現在登録されている全リード（約6万件）を自社および他部署のパーティションへ安全に切り分ける（データ移行する）推奨手順/留意事項3.API連携（kintone連携）への影響：外部システム（kintone等）からAPI経由でリードを追加・更新する際、特定のパーティションを指定して同期させるためのAPIパラメータ仕様や設定方法があるか4.メールプログラムに対する送信件数の制限：現在「スマートキャンペーンのリード制限」を設定済みですが、メールプログラム等に対する送信上限数の制御（一定件数超でブロックまたは承認必須化など）を行う方法があるか-------------------------------------------------社内にて「Marketoの継続利用（パーティション分離による安全運用）」か「他社ツールへの全面移行（契約解除）」かを決める判断材料を求めており、9月中の方向性決定のための情報を必要としています。なお、上記パーティション分割以外に有効な誤送信対策があればご教示いただけますと幸いです。ご確認よろしくお願いいたします。

If I have a email performance report that consists of 6 different emails. Is there a way to determine how many unique people received all 6 emails?

NOT

I have noticed this ‘module’ section that is now accessible where you can select components to drag into the email you can also select prebuilt modules. I can’t find any documentation about this or if it’s possible to customise and add our own pre-built modules instead of creating fragments. Does anyone know if this is possible?   

While initially excited about the NEW Email Designer, I’ve found it to be incredibly frustrating to work with. I would appreciate any support with the spacing issue I’m having. I’ve included images of how my email looks in Marketo and how it looks once sent via Gmail. You can see the spaces between sections at the top and bottom of the email. I can confirm that there is no extra padding in any of the components/fragments of my template. While I can see the HTML, in the design studio, it’s locked so I can’t make any changes. I have watched every tutorial and asked as many users I can find and can get no solution. Additionally, there’s no way to bring in plain rich text without losing our brand fonts, weights etc. UGH. Not having the ability to upload our brand fonts/colors in the new designer and having it hold while working on an email is crazy. To have to add a custom color for every usage is very frustrating.    

Hi everyone,I’m trying to identify duplicate records in our Marketo database using a Smart List with the “Email Address is duplicate” filter.The Smart List is showing 6 records, but when I go to the People tab and search for the email addresses of those records, I’m unable to find another person record with the same email address.Has anyone experienced this before?I’m trying to understand:- Why would the “Email Address is duplicate” filter return records when I cannot find the corresponding duplicate records in the People tab?- Could this be related to deleted/merged records, workspaces/person partitions, indexing, or Smart List data refresh?- Is there a reliable way to identify the actual duplicate records that Marketo is detecting before we proceed with a database cleanup?Any guidance on how to troubleshoot this would be greatly appreciated.Thanks!

Hi there!Is there a way to verify whether a record already exists in Salesforce before syncing it over?For example, when a new record comes into Marketo (and it may have been purged from Marketo in the past) — Marketo checks Salesforce to see whether the record/email ID already exists, and syncs only if it does not.Thank you!

Hi Team,I’m setting up an Engagement Program for one of our monthly batch-and-blast campaigns. The goal is to move contacts between streams based on their engagement, so I believe an Engagement Program would be the best approach.We’ll have two streams: Awareness and Engagement. The Awareness stream will have four emails, sent weekly on Tuesdays. I have two questions: New contacts: The workflow will be refreshed every Monday to add any new contacts who were not part of the previous send. I want these new contacts to enter the stream but only receive the current week’s email, not previous emails. My understanding is that this can be managed through the Edit Availability settings by making each email available only on its scheduled send date, so new contacts automatically receive the next available email. Is that correct? Adding emails weekly: I don’t have all four emails ready yet and will add each email about two days before its scheduled send. Once a contact receives the first email,

Hi Marketo Community!I was a speaker at the Skill Exchange sharing about how you can prepare your Marketo Engage for AI (and how you can use AI to help you in this work). The link is here, but I’m also curious to learn how the community is using the new AI features and what you have implemented so far!

I would like to provide feedback regarding the new Marketo UI experience. The Classic UI offered a highly intuitive and user-friendly design, particularly through the use of distinct colors and visual indicators for different actions and functionalities. These visual cues significantly improved usability and helped users perform tasks such as QA, campaign management, and navigation more efficiently.In the new UI, many of these distinguishing visual elements appear to be reduced or absent. As a result, the interface feels more uniform, which can make it more difficult for users to quickly identify actions, workflows, or important sections during day-to-day operations.I would encourage Adobe to consider preserving or reintroducing some of the key usability features from the Classic UI, especially the color differentiation and visual clarity that many users relied upon. For a large number of existing users, the Classic UI remains more intuitive, efficient, and user-friendly than the curre

💡This solution uses the same tech as toggling images in Email Editor. I’ll omit some details you can read about over there. You might be surprised that WebFonts (via CSS @font-face) are supported in Apple Mail for desktop and mobile. Those apps comprise at least 20% of email opens; using some methodologies, as much as 60%. Even the low end, IMO, doesn’t match the common take that “few” end users will see your fancy fonts! Yes, you must fallback forcefully for Outlook. But it’s totally doable: this month (August 2026) I’ve seen WebFont-enabled emails from CDW, Dolby, London Review of Books, Malwarebytes, Mural, Salesforce, Verizon, and Zapier. As with toggling images, you can easily add a WebFonts toggle to Email Editor 2.0:A little Email 2.0 template code high up in <head>:<meta class="mktoBoolean" id="enableImages" mktoname="Enable WebFonts" true_value="http:" false_value="'none'" default="true" /> <meta http-equiv="Content-Security-Policy" content="font-src ${enabl

We all know Outlook blocks images by default, yet there’s no native way to preview without images in the Marketo UI. Turns out it’s super-easy to add a toggle to Email Editor 2.0:Only takes a little Email 2.0 template code high up in <head>:<meta class="mktoBoolean" id="enableImages" mktoname="Enable Images" true_value="http:" false_value="'none'" default="true" /> <meta http-equiv="Content-Security-Policy" content="img-src ${enableImages}"> And this <style> right after:<style>:root:has(meta[http-equiv="Content-Security-Policy"][content="img-src 'none'"]) { --images-disabled: "images";}:root:has(meta[http-equiv="Content-Security-Policy"][content="font-src 'none'"]) { --webfonts-disabled: "webfonts";}:root:has(meta[http-equiv="Content-Security-Policy"][content="img-src 'none'"]),:root:has(meta[http-equiv="Content-Security-Policy"][content="font-src 'none'"]) { body:before { font: small-caption; display: inline-block; padding: 6px; content:

Marketo Engage is in the process of migrating to the Adobe Federated Email Service (FES), a centralized email-sending solution designed to streamline and standardize email delivery across Adobe's various teams and products. Over the next couple of months, all Marketo Engage subscriptions will be on FES, making email delivery more reliable, stable, and easier to support at scale.What do you need to do?If you do not have a Branded Return-Path configured during the initial set up of the purchased Dedicated IP, or a Branded Return-Path SKU, no actions are needed. Users who have a Branded Return-PathFor those who had a Branded Return-Path configured during the initial setup of a purchased Dedicated IP, or a Branded Return-Path SKU, you must update the MX record for that specific Branded Return-Path domain.Note: this is not the Branded Domains for your links.Ask your IT team to update the MX record for your branded return path using the values listed below for your pod. If you're unsure whic

Hi Team,I know we have the Recipient Time Zone feature in Marketo, which I believe determines the send time based on the recipient’s location or IP information.However, we’re looking into whether there is a way to go beyond time zone-based sending and determine the best time to send an email for each individual contact based on their historical engagement data—for example, when they are most likely to open or engage with our emails.I’d really appreciate any guidance on whether Marketo has a way, functionality, or recommended approach that could help us achieve this.Thanks in advance for your help!Regards,Akshat

Hi everyone, We’re currently exploring options to process Zoom Webinar poll responses in near real time and use them to trigger MQL qualification in Marketo. Current ChallengeToday, our MQL process depends on receiving the Zoom webinar polling results after the webinar has ended. This creates a delay between when an attendee responds to a qualifying poll and when that response can be processed in Marketo for MQL qualification. Our business requirement is to identify and qualify an MQL as soon as a participant provides a qualifying poll response during the live webinar, rather than waiting for the webinar to conclude. What we’re trying to determineDoes Zoom Webinar provide a way to access individual poll responses in real time while the webinar is still in progress? If not, are there alternative approaches for capturing poll responses as they occur? Can Zoom APIs or webhooks be leveraged to capture or retrieve poll responses during the live webinar? Has anyone implemented middleware or

I am trying to move to OAuth connection in my Marketo instance but my Salesforce team has an SSO and security policy in place which is not allowing me to login in Salesforce by entering the credentials in the Salesforce pop-up.Can someone help on this if they have faced a similar issue like mine?