Adobe Journey Optimizer

On March 27, we’re happy to welcome Chakravarthy Kalva, Sr Product Manager at Adobe, for an AMA session about Campaign Orchestration in AJO.Our expert, Chakravarthy Kalva, is a seasoned Technical Product Manager with vast experience in CRM domain, especially Sales and Marketing. He has been in this space for over 10+ years and is part of Adobe Product Management evangelizing Adobe products. How this AMA works:  This thread will open on Wednesday, March 25, for you to start submitting your questions   Wednesday – Thursday: Reply to this post with any questions you have for our Expert Friday: Chakravarthy Kalva will reply to as many of your questions as possible throughout the day.  After Friday, the thread will be locked for new replies, but it will remain visible as a resource.   Get ready to learn. Subscribe to this thread for updates, and help shape this conversation! 

November 12th, 2025 We are happy to welcome Cole Connelly, Sr Product Manager, Huong Vu, Product Marketing Manager, Namita Krishnan, Product Manager, Brent Kostak, Sr Product Marketing Manager, David Arbour, Sr Research Scientist, Justin Grover, Principal Product Manager, Sandra Hausmann, Sr Technical Marketing Engineer and Daniel Wright, Sr Technical Marketing Engineer, for an AMA session about ‘Next-Gen customer experiences & efficiency with Adobe Experience Platform Agent Orchestrator’ and ‘The Next Era of Experimentation: How Agentic AI is Fueling Smarter Testing and Growth’. Our experts: Namita Krishnan is a product manager for Adobe Experience Platform, working on Agent Orchestrator and AI Assistant to enable intelligent, agentic workflows across enterprise systems. She focuses on shaping conversational experiences that drive quality, user trust, and measurable value realization. Namita joined Adobe in 2024 after earning her MBA from the University of Chicago Booth School of

 October 15th, 2025 We are happy to welcome Nikhil Sharma, Sr. Engineering Manager, Travis Jordan, Principal Product Manager, and Sandra Hausmann, Sr Technical Marketing Engineer, for an AMA session about Expand Your Mobile Reach with RCS & WhatsApp in Journey Optimizer. Our experts:Nikhil Sharma is an Engineering Manager, leading Messaging Channels (API Triggered Campaigns, SMS, Direct Mail, etc.) on Adobe Journey Optimizer. Previously held software engineering positions in Adobe Journey Orchestration, Adobe Campaign, AEM, Adobe Connect, Flash media Server and video products. He is passionate about building large scale customer centric products. Travis Jordan is a Principal Product Manager at Adobe, leading the vision, strategy, and roadmap for messaging channels in Adobe Journey Optimizer. With over 15 years of global experience in product management, design, and development, Travis specializes in delivering enterprise-scale solutions that drive innovation and customer engagemen

August 27th, 2025 We are happy to welcome Adam Wilson, Director at Air Miles, Canada and David Kangni, Solution Architect at RiteAid for an AMA session about Calming Customer Chaos: Tips for Tackling Complex Journeys in AJO and Catch error before they enter in Campaign.  Our experts:Adam Wilson is the Director of Marketing Operations at AIR MILES where he works at the intersection of technology, data, and marketing. At AIR MILES, he’s been involved in the end-to-end implementation of AEP RTCDP and Journey Optimizer, establishing a multi-channel audience library and integrated customer journeys that leverage real-time customer interactions. He has deep experience in marketing and advertising operations, designing multi-channel digital campaigns and experiences. David, our very own AJO Community Advisor, is a seasoned Solution Architect based in Montreal, Canada, bringing extensive experience in IT consulting, software architecture, and marketing solutions implementation. His career has

August 6th,2025 We are happy to welcome Jyothitha Chandran, Product Manager, Manik Singla, Sr Engineering Manager, Kaitlin White, Senior Product Marketing Manager, Chris Ivory, Sr Principal Solution Consultant and Sandra Hausmann, Sr Technical Marketing Engineer for an AMA session about Fueling Personalized Content in Journey Optimizer with AEM Content Fragments and Dynamic Media.  Our expertsManik Singla is a Senior Engineering Manager for Adobe Journey Optimizer, leading the Content team focused on accelerating content velocity. His team is responsible for key initiatives such as content templates, fragments, and seamless integration with Adobe Experience Manager (AEM). With deep expertise in content systems and scalable engineering solutions, Manik plays a critical role in shaping how brands deliver personalized, dynamic content at scale across customer journeys. His work bridges technical innovation with marketing agility to empower teams to create and activate content more efficie

June 25th, 2025 We are happy to welcome Aaron Forrest, Product Manager, Amarnath Vannarath, Sr Product Manager, Ariel Sultan, Product Marketing Manager, Chakravarthy Kalva, Sr Product Manager, Chris Ivory, Sr. Principal Solution Consultant, Rohan Bhatt, Sr. Product Marketing Manager and Sandra Hausmann, Sr Technical Marketing Engineer for an AMA session about Agile Workflows for Personalized Content at Scale and Master Frequency Capping & Conflict Prioritization - Adobe Journey Optimizer. Our experts:Aaron Forrest is a Product Manager over the Business Rules and Decisioning capabilities in Adobe Journey Optimizer today. He previously worked on Adobe’s internal personalization product which enables Adobe’s product lines such as Photoshop, Acrobat, and others in delivering personalized experiences across various channels including email, web, desktop notifications, and push. Prior to that he worked as a Digital Product Manager at companies including Nike, Weave, and Beachbody. He enj

October 1st, 2024 We are happy to welcome Amarnath Vannarath, Product Manager, Ariel Sultan, Product Marketing Manager, Arthur Lacroix, Senior Product Marketing Manager, Rachel Hanessian, Principal Product Manager and Sandra Hausmann, Sr Technical Marketing Engineer for an AMA session about Unlocking the Power of AI Assistant in AEP Applications and Campaign. Our experts:Ariel Sultan is a Product Marketing Manager for Adobe Journey Optimizer. She combines her recent MBA from NYU Stern, specializing in marketing and sustainable business innovation, with an entrepreneurial background from founding a video production and content marketing company. Her multifaceted expertise, shaped by roles in an outdoor apparel brand and advertising, showcases her capability in branded content for clients such as Barefoot Wine, Planet Oat, and Anolon Cookware. At Adobe, Ariel leverages her experience to enhance product value and customer storytelling. Arthur Lacroix is a digital marketing and omni-channe

September 4th, 2024 We are happy to welcome Keara Fausett, Product Manager, Aaron Forrest, Product Manager, Justin Grover, Principal Product Manager and Sandra Hausmann, Sr Technical Marketing Engineer for an AMA session about three must try features in Adobe Journey Optimizer. Our experts:Aaron Forrest is a Product Manager over the Business Rules and Decisioning capabilities in Adobe Journey Optimizer today. He previously worked on Adobe’s internal personalization product which enables Adobe’s product lines such as Photoshop, Acrobat, and others in delivering personalized experiences across various channels including email, web, desktop notifications, and push. Prior to that he worked as a Digital Product Manager at companies including Nike, Weave, and Beachbody. He enjoys working to solve unique use cases that involve personalized communications & digital interactions to drive customer conversion, engagement, and retention for organizations. Keara Fausett is a Product Manager on

May 31st, 2023 We are happy to welcome Ivan Mironchuk, Principal Product Manager, Peter Fransen, Principal Scientist, Jason Hickey, Principal Product Marketing Manager and Sandra Hausmann, Sr Product Marketing Engineer for an AMA session about Maximizing your mobile app's potential with Adobe Journey Optimizer. Our experts:Ivan Mironchuk, Jason Hickey and Sandra Hausmann are from the Adobe Product Management and Product Marketing teams. Peter Fransen is a part of the Adobe Engineering team. How this AMA works:This thread will open on Wednesday, May 31, for you to start submitting your questions. Reply to this post with any questions you have for our Experts. They will reply to as many of your questions as possible.  After the AMA is over, the thread will be locked for new replies, but it will remain visible as a resource. 

May 2nd, 2024 We are happy to welcome Robert Calangiu, Principal Product Manager, Brent Kostak, Sr Product Marketing Manager and Sandra Hausmann, Sr Technical Marketing Engineer for an AMA session about New Code-Based Experience Channel in Journey Optimizer. Our experts:Robert Calangiu is a Principal Product Manager leading web personalization on Adobe Journey Optimizer. He was previously PM for Adobe Target focused on optimization, experimentation, visual editing, and integrations with other products as Analytics and AEM. And before that, Robert worked as a product manager for Adobe’s TV Everywhere portfolio, leading Authentication & Fraud Management solutions. He is passionate about building customer centric products and helping customers solve the right problems. Sandra, as technical product enablement lead for Adobe Journey Optimizer and Adobe Campaign, helps customers enable themselves to get to value quickly and grow their business with these applications.Prior to joining the

February 28th, 2024 We are happy to welcome Ariel Sultan, Product Marketing Manager, Daniel Wright, Sr Technical Marketing Engineer, Josee Healey, Sr Product Marketing Manager and Rohit Basuri, Sr Product Manager, for an AMA session about Use Case Playbooks - an actionable catalog of industry-specific use case playbooks in Real-Time CDP and Journey Optimizer. Our experts:Ariel Sultan, Josee Healey, Rohit Basuri are from the Product Management and Product Marketing teams at Adobe.   Daniel Wright is a Sr Technical Marketing Engineer at Adobe.  How this AMA works:This thread will open on Wednesday, February 28, for you to start submitting your questions. Reply to this post with any questions you have for our Experts. They will reply to as many of your questions as possible.  After the AMA is over, the thread will be locked for new replies, but it will remain visible as a resource. 

August 30th, 2023 We are happy to welcome Siddharth Jain, Principal Product Manager,  Chetan Prasad, Group Product Manager and Nikhil Sharma Software Development Manager for an AMA session about API-triggered messaging in Adobe Journey Optimizer. Our experts:Nikhil Sharma is an Engineering Manager, leading Messaging Channels (API Triggered Campaigns, SMS, Direct Mail, etc.) on Adobe Journey Optimizer. Previously held software engineering positions in Adobe Journey Orchestration, Adobe Campaign, AEM, Adobe Connect, Flash media Server and video products. He is passionate about building large scale customer centric products. Siddharth Jain is a Principal Product Manager in our AJO product team leading API Triggered Campaigns along with the message delivery runtime of Adobe Journey Optimizer. He was previously PM for Adobe Target focused on optimization, experimentation, visual editing, and integrations with AEM. Siddharth has worked on multiple Adobe product such as Adobe Social, Adobe Ex

June 22nd, 2023 We are happy to welcome Robert Calangiu, Senior Product Manager, Erik Wiener, Director Platform Engineering, Daniel Cristian Popescu, Senior Software Engineer and Alan Kirkham, Solution Consultant, for an AMA session about the future of web channel, content experimentation and building personalised mobile moments with Adobe Journey Optimizer. Our experts:Alan Kirkham is a Solution Consultant with over four years’ experience working with Adobe Campaign and digital omnichannel journeys. Alan has enjoyed working closely with large global customers helping them to maximise their use of Adobe products. Before working at Adobe, he acquired over 10 years’ experience working in large organisations as a Solutions Architect and Project Manager. Robert Calangiu is a Senior Product Manager leading web personalization on Adobe Journey Optimizer. He was previously PM for Adobe Target focused on optimization, experimentation, visual editing, and integrations with other products as Ana